topic Re: Playlists appear empty on desktop app in Desktop (Windows)

Re: Playlists appear empty on desktop app

metalmario — Wed, 20 Mar 2019 08:59:40 GMT

Hi everyone,

I have the same problem, the last weeks I figure that I can't play some songs in Desktop app in Windows, like that files are corrupted, but all works fine in my phone app, now I tried to reinstall the Desktop app and now all my playlists are empty, and I can't play any song.

I saw my hosts file, that you said and I don't see any Spotify connection.

Please I'm desperated, I am Premium user and I thing we pay to have a good service, I really loves Spotify and I use to play music in my workplace, and I don't want to use only the phone app.

Thanks in advance, I am looking forward to your response.

Re: Playlists appear empty on desktop app

Nico — Wed, 20 Mar 2019 10:33:40 GMT

Hey @metalmario! Welcome to the Spotify Community. ^^

Please be aware that this issue is already under investigation.

Be sure to check this ongoing issues thread to get more details about it. You can also try this in the meantime to see if that helps:

Log out > Restart desktop > Log back in
Reinstall app from the website/from Windows Store (depending on device).

After that, remove all lines from their hosts file that are blocking Spotify.

If you're on Windows:
1. Open Notepad as an administrator (right-click - Open as Administrator)
2. Go to File - Open and navigate to C:\Windows\System32\drivers\etc
3. Choose "All Files" instead of "Text Documents" next to the File Name box. You'll see a handful of files. Pick hosts and click on Open
4. When the file is open, you will see a block of text with # in front of each line and might see entries like 0.0.0.0 website.com127.0.0.1 website2.com
5. Check for any entries with Spotify in the address. Examples may look like: 0.0.0.0 weblb-wg.gslb.spotify.com0.0.0.0
6. If you do find any lines with Spotify, please remove them.
7. Save your changes and restart Spotify.
If you're on a Mac:
1. Open Finder and, in Finder’s menu bar, select Go > Go to Folder. In the box, type the following location: /private/etc/hosts and press return.
2. A new Finder window will open and your Mac’s hosts file will be selected. Click and drag it out of the Finder window and drop it on your desktop.
3. To open it, simply double-click and it will display the file’s contents in TextEdit.
4. Check for any entries with Spotify in the address.
5. If you do find any lines with Spotify, remove them.
6. Save your changes and restart Spotify.

Let me know if that helps, thanks! ^^

Peace

Re: Playlists appear empty on desktop app

user-removed — Wed, 20 Mar 2019 12:12:25 GMT

It's good that the host file solution is working as a work around for some people, but it doesn't fix the issue for a lot of us, unfortunately. Is there any type of time frame for when they are expecting to fix this yet? Has anyone heard? It's quite frustrating that spotify is completely unusable for desktop users (I'm only able to utilize spotify through my phone app) and has been for an entire month, when we are paying for a premium service. If someone finds a different work around, please let me know!