topic Having issues with Spotify. in Desktop (Windows)

Having issues with Spotify.

Jkutrowski — Sat, 30 Mar 2019 05:47:34 GMT

When I load up spotify, I just get a blank screen as provided below. I've reinstalled several times and I've also restarted my computer. I've had so many problems with spotify that I'm just considering changing to a different platform. Every week there's a new one. I'm on a dell laptop with windows 7 installed.

Re: Having issues with Spotify.

OneByBoo — Sat, 30 Mar 2019 12:38:46 GMT

Hey there @Jkutrowski,

thanks for posting in the community !

Please let me know if you have tried using your account on other devices and got the same black screen.

This way we can determine this is a PC issue and not a Spotify account issue.

Waiting on your update 😃

Re: Having issues with Spotify.

Jkutrowski — Sun, 31 Mar 2019 08:33:29 GMT

I have not had this problem with any other computers I guess. I just don't understand why it'd be so bad. The laptop is new.

Re: Having issues with Spotify.

Jkutrowski — Mon, 01 Apr 2019 04:09:23 GMT

I just want to use it. It seems like there's no solution though. Apparently it could be because the newer updates messed it up for windows 7.

Re: Having issues with Spotify.

OneByBoo — Mon, 01 Apr 2019 04:42:30 GMT

Hey there @Jkutrowski,

thanks for responding.

This is nothing to do with the fact you're using Win 7 as i'm also using it and it works fine.

Please run some checks on your system like Registry, Cache cleaning, updates on all drivers etc.

I truely believe it'll solve the issue.

Let me know what you come up with 😃

Re: Having issues with Spotify.

Jkutrowski — Tue, 02 Apr 2019 01:13:23 GMT

I did check if there were any updates or drivers needed and it said I was up to date. As for registry and cache cleaning I'm not entirely sure what those are or how to do them.

Re: Having issues with Spotify.

OneByBoo — Tue, 02 Apr 2019 04:49:23 GMT

Hey there @Jkutrowski,

thanks for the update!

Please look online for "Regcleaner" or "Registry Doctor" same as for a cleaner to your system.

These small software will scan and remove leftovers from bad installation or any other unnecessery files interupting your system.

Let me know how it goes 😃