topic Re: Low Frame Rate with Desktop App in Desktop (Windows)

Low Frame Rate with Desktop App

tshum — Tue, 27 Nov 2018 05:20:07 GMT

Plan

Premium

Country

Canada

Device

Desktop

Operating System

Windows 10

My Question or Issue

Recently I've done a clean uninstall of Spotify because it was taking up a large amount of space on my drive and then reinstalled it. Since then, I've been getting low frame rates with the Spotify App when focusing on the App (I know it's a minor inconvenience but I do notice it when I switch between windows). I have tried doing a clean uninstall, but nothing has changed. The Spotify App works smoothly on my laptop, which just had Spotify installed on it, so I am unsure what the cause of this is.

Re: Low Frame Rate with Desktop App

MichaelJerzak — Tue, 27 Nov 2018 05:28:04 GMT

when you get low frame rates, are you running a lot of applications on the Computer?

Re: Low Frame Rate with Desktop App

tshum — Tue, 27 Nov 2018 05:30:22 GMT

Yes and no. This issue is independent of the number of applications running as far as I can tell.

Re: Low Frame Rate with Desktop App

MichaelJerzak — Tue, 27 Nov 2018 05:34:30 GMT

Very interesting indeed, that's kinda strange. i'll make sure something looks into it for you.

Re: Low Frame Rate with Desktop App

SynysterNght — Tue, 27 Nov 2018 05:42:45 GMT

Im having the same problem.

Whenever spotify is focused the frame rate goes down from 144Hz to 39Hz.

Im using an Asus Monitor with G-Sync.

Re: Low Frame Rate with Desktop App

tshum — Tue, 27 Nov 2018 05:50:37 GMT

Since you mentioned G-Sync, I remembered that my monitor has G-Sync as well. Similarly, it's also 144 Hz and an Asus monitor. I've tried turning it off and interestingly, Spotify runs somewhat smoothly again. I say somewhat because scrolling through the App is still choppy, but my mouse movements are definitely at 144 Hz.

Re: Low Frame Rate with Desktop App

Baibro — Wed, 28 Nov 2018 04:33:20 GMT

Same problem, Recently got a new pc, specs are i9 and 2080ti so this is not a performance issue of my pc. I also have 144hz gsync monitor, this did not occur on my old PC or laptop which had 60 hz non gsync screens. Also only when window is in focus.

Re: Low Frame Rate with Desktop App

bagool64 — Sat, 01 Dec 2018 20:35:14 GMT

I found a fix!

In NVIDIA Control Panel, go to "Manage 3D Settings" near the top of the left window, click the "Program Settings" tab, then add "Spotify.exe" to the list of programs. It's located in "C:\Users\*name*\AppData\Roaming\Spotify". Once you do that, go to the setting called "Monitor Technology" and change it to "Fixed Refresh." After this, the desktop app should run smoothly like it did before.

Re: Low Frame Rate with Desktop App

tshum — Sat, 01 Dec 2018 20:39:43 GMT

That did it for me. Thank you!

Re: Low Frame Rate with Desktop App

oliverrau — Sun, 16 Dec 2018 08:47:06 GMT

This for sure does fix the issue, but be aware that it also disables G-Sync in general (for games etc). To re-enable it again you have to revert the setting, followed by disabling and enabling it (in the "Set up G-Sync" tab) once.

Re: Low Frame Rate with Desktop App

plasmabubble — Fri, 28 Dec 2018 14:27:00 GMT

Fantastic! Thanks, friend.

Note: for me, I added the "spotify music" application near the top of the auto-generated list that Nvidia control panel gives you when you click add. No .exe file was visible under users/*my name*/AppData/Roaming/Spotify.

Re: Low Frame Rate with Desktop App

Eds89 — Sat, 05 Jan 2019 23:12:54 GMT

What impact does this have on other apps running at the same time which do handle G-Sync correctly?

If the app is running, does it disable G-Sync, as I wouldn't imagine it can selectively enable/disable G-Sync on an app by app basis?

Is this a Spotify issue? No other app I have misbehaves like this.

Re: Low Frame Rate with Desktop App

oliverrau — Sat, 05 Jan 2019 23:18:38 GMT

This "fix" did disable G-Sync completely for me. And not only when Spotify was running, but also in general for all games etc. After I did re-activate G-Sync (as described in an earlier post) the problem with Spotify was fixed without any additional configuration in the Nvidia control panel.

Re: Low Frame Rate with Desktop App

SynysterNght — Sun, 06 Jan 2019 01:55:28 GMT

I noticed that Norton does have the same problem in the program

Re: Low Frame Rate with Desktop App

MiNiMaLiZz — Wed, 09 Jan 2019 04:41:29 GMT

Disabling hardware acceleration from spotify also fixed the problem for me, you should try that out too

Re: Low Frame Rate with Desktop App

Eds89 — Sat, 12 Jan 2019 23:43:20 GMT

And for me!

This a Spotify problem or driver problem? I feel Spotify problem. Spotify please fix?

Re: Low Frame Rate with Desktop App

corb06 — Mon, 28 Jan 2019 18:34:08 GMT

Thanks! This solved my problem with low framerate

Re: Low Frame Rate with Desktop App

Mitich — Thu, 14 Feb 2019 14:36:54 GMT

Thank You Bro You Are A Master!!!

Re: Low Frame Rate with Desktop App

0mega4711 — Sat, 30 Mar 2019 10:57:06 GMT

The better fix is to set the "preferred refresh rate" to "highest available" instead of application controlled. This fixes the problem without affecting other applications using G-Sync.

Re: Low Frame Rate with Desktop App

PauuloBorges — Tue, 07 May 2019 13:57:29 GMT

Thx man, this works fine for me.