topic Re: [Desktop] Can't play tracks on Desktop app in Desktop (Windows)

[Desktop] Can't play tracks on Desktop app

Kiza — Sat, 30 Mar 2019 10:37:10 GMT

Plan

Premium

Country

Italy

Device

PC Desktop

Operating System

Windows 10

My Question or Issue

Hello there, from yesterday i can't listen tracks on Spotify Desktop. I can on my Android Phone, Echo Plus and Web Player. When i click play on the top of the app there is status message with blue background:
ENG: Spotify can't play this right now. If you have the file on your computer you can import it

Any solution? App reinstalled, cache deleted (appdata etc..)

Re: [Desktop] Can't play tracks on Desktop app

OneByBoo — Sat, 30 Mar 2019 12:34:14 GMT

Hey there @Kiza,

thanks for reaching out to the community !

Please try using your desktop account on a different internet connection or a differenet device to make sure this is only happening on the device you're using now.

In addition, i'd recommend running the Win update feature and audio drivers for updates and to make sure your system is fully updated.

Hope this helps 😃

Re: [Desktop] Can't play tracks on Desktop app

Kiza — Sat, 30 Mar 2019 16:09:44 GMT

Hi @OneByBoo

I have tried on another pc but nothing can't listen anything. I have used my mobile connection too but nothing is change. Look like i can't listen music on desktop pc with my account.

Re: [Desktop] Can't play tracks on Desktop app

OneByBoo — Sun, 31 Mar 2019 15:42:41 GMT

Hey there @Kiza,

Have you made sure your system is updated + audio drivers are updated ?

Waiting to see how it goes 😃

Re: [Desktop] Can't play tracks on Desktop app

Kiza — Sun, 31 Mar 2019 15:55:24 GMT

Yeah all is updated but i foundf the problem. I have used a bluetooth spearkers, initially worked well, After closed and opened the PC again the system has changed the audio Setting for the quality from 16 bit 96.000hz to 32 bit 384.000 hz. With this setting Spotify Desktop Version doesn't work, i have changed it back and now i can listen again.

Re: [Desktop] Can't play tracks on Desktop app

OneByBoo — Sun, 31 Mar 2019 15:57:08 GMT

Hey there @Kiza,

thanks for the update!

Great to hear you're back up and running.

Enjoy Spotify 😃

Re: [Desktop] Can't play tracks on Desktop app

jgordo — Tue, 23 Apr 2019 15:21:04 GMT

Where is this setting? In spotify settings I only see 'Streaming Quality' > Normal, High, Very High

Is this a Windows setting somewhere?

Re: [Desktop] Can't play tracks on Desktop app

Kiza — Tue, 23 Apr 2019 15:26:04 GMT

Yeah Is a Windows Setting

Sound > Playback devices > select your > proprieties > find the schedule with the settings

Sorry i have ITA lenguage in mine, don't how Is translted in ENG

Re: [Desktop] Can't play tracks on Desktop app

jgordo — Tue, 23 Apr 2019 17:01:29 GMT

FYI I fixed this issue by updating my audio driver.

nvm that didnt work.