topic Re: Spotify needs repair - Windows 10 Store in Desktop (Windows)

Spotify needs repair - Windows 10 Store

SigitWahyuW — Sun, 31 Mar 2019 04:54:02 GMT

Plan

Premium

Country

INDONESIA.

Device

DESKTOP

Operating System

Windows 10.

My Question or Issue

Can not open/play Spotify, pop up came and asked to open Windows Store, and there said need repair. But after repair, reset, even uninstall & re-install, still can not open.

Re: Spotify needs repair - Windows 10 Store

Nico — Sun, 31 Mar 2019 20:22:11 GMT

Hey @SigitWahyuW! Welcome to the Spotify Community. ^^

That doesn't look good.

Have you tried to install the app from the official Spotify download page? This version should work for you. ^^

Let me know if that helps, thanks!

Peace

Re: Spotify needs repair - Windows 10 Store

SigitWahyuW — Tue, 02 Apr 2019 03:16:28 GMT

No, even I unable to uninstall it.

Re: Spotify needs repair - Windows 10 Store

Nico — Tue, 02 Apr 2019 08:03:36 GMT

@SigitWahyuW

What are you seeing while trying to reinstall the app? Could you maybe take a screenshot of this?

Peace

Re: Spotify needs repair - Windows 10 Store

SigitWahyuW — Wed, 03 Apr 2019 05:06:28 GMT

Sooner, after finishing installed application from web, the pop up "this app can't open" (just like above) appeared, and there were two Spotify apps appeared on Start Menu, the "black" Spotify icon and the "green" icon. I can uninstalled the green icon, with the right click from mouse, but I have to use uninstaller app, to remove the "black" Spotify icon, since it can not be removed from Control Panel.

I use my account on 5 devices, desktop PC (this one that have problem), my laptop, 2 android phones and an iPad. I suppose, this is allow.

Right now, I play Spotify via web browser..

I hope, there is a solution for this matter..

Re: Spotify needs repair - Windows 10 Store

Nico — Wed, 03 Apr 2019 09:45:03 GMT

@SigitWahyuW

Thanks!

I've escalated your issue to the support.

I will reply on this thread with help soon. ^^

Peace

Re: Spotify needs repair - Windows 10 Store

SigitWahyuW — Wed, 03 Apr 2019 11:07:35 GMT

Many thanks to you..

Re: Spotify needs repair - Windows 10 Store

Nico — Wed, 03 Apr 2019 13:47:42 GMT

@SigitWahyuW

I'm back! ^^

Could you check if there is a Windows update available for your computer? If yes, be sure to update your system. ^^

Peace

Re: Spotify needs repair - Windows 10 Store

SigitWahyuW — Sun, 14 Apr 2019 08:31:05 GMT

I just updated Windows, yesterday. And I just installed Spotify via Store, and it run OK. Thanks for assistances...

Re: Spotify needs repair - Windows 10 Store

Nico — Mon, 15 Apr 2019 08:31:41 GMT

@SigitWahyuW

You're welcome! ^^

I'm glad it's working for you again.

Peace