topic Spotify isn't working properly in Desktop (Windows)

Spotify isn't working properly

Théo16 — Wed, 03 Apr 2019 18:26:25 GMT

Plan

Premium

Country

Turkey

Operating System

Windows 7

My Question or Issue
I'm using Spotify for 3 years but it started to acting weird. When I try to listen to songs they won't start. They turn into blank when start them. Also I can't use online features like friend activity and radio but there isn't any problem in my phone.

Re: Spotify isn't working properly

Nico — Wed, 03 Apr 2019 18:36:39 GMT

Hey @Théo16! Welcome to the Spotify Community. ^^

That doesn't sound cool.

Have you tried reinstalling your app to see if that fixes this issue? If not here's a step by step tutorial.

Let me know if that helps, thanks!

Peace

Re: Spotify isn't working properly

Théo16 — Wed, 03 Apr 2019 20:57:09 GMT

I've tried it for many times but it didn't work. I also tried to delete the folders inside the storage folder, didn't work either.

Re: Spotify isn't working properly

Nico — Wed, 03 Apr 2019 21:03:34 GMT

@Théo16

Does this happen to all songs or just some specific songs? If yes, could you try to take a screenshot of what you're seeing?

Thanks! ^^

Peace

Re: Spotify isn't working properly

Piasecznik — Wed, 03 Apr 2019 22:14:54 GMT

Same here. Some songs aren't playing at all but will play flawlessly on mobile.

Re: Spotify isn't working properly

Théo16 — Thu, 04 Apr 2019 05:06:22 GMT

There isn't any specific songs. It's completely random. Even songs I listened 1 day ago won't work afterwards.

Re: Spotify isn't working properly

Piasecznik — Thu, 04 Apr 2019 05:41:48 GMT

And same song will play on different PC.
But same PC same songs will refuse to play.