topic Re: Spotify stops plaing with an ad in Desktop (Windows)

Spotify stops plaing with an ad

reivilo1968 — Wed, 03 Apr 2019 13:55:17 GMT

Plan

Free

Country

France

Device

Windows10

Operating System

(iOS 10, Android Oreo, Windows 10,etc.)

My Question or Issue

Since this morning when I start playing music, it stops on an ad (Dacia) that it can play. If I try to start another music it says it will play after the ad has been played.

If I restart the app I can listen to music again but it blocks once more on this ad (I'm not completely sure but it seems to me it's the same ad).

Re: Spotify stops plaing with an ad

Nico — Wed, 03 Apr 2019 13:58:28 GMT

Hey @reivilo1968! Welcome to the Spotify Community. ^^

That sounds odd.

Have you tried reinstalling your app to see if that fixes this issue? If not here's a step by step tutorial.

Let me know if that helps, thanks!

Peace

Re: Spotify stops plaing with an ad

reivilo1968 — Wed, 03 Apr 2019 15:30:45 GMT

Thank you for your post.

I've reinstalled Spotify and restarted it.

After a few songs came the ad time.

Once again the player wants to play an ad for Dacia and cannot start to play it.

If I try to play another song, a message informs me it will start after the ad has ended...

So the problem is still the same.

I never ad this before. I wonder if the problem isn't in the ad itself...

Another idea ?

Re: Spotify stops plaing with an ad

Nico — Wed, 03 Apr 2019 20:08:52 GMT

@reivilo1968

I'm not sure if this is caused by this specific ad.

Is this the only ad that acts badly? And could check if this happens on other devices of you as well?

Thanks!

Peace

Re: Spotify stops plaing with an ad

reivilo1968 — Fri, 05 Apr 2019 09:06:42 GMT

Today the player acts correctly. Ads are played but they aren't the ad I mentionned.

So we cannot be sure if everything is good and will be.

Thank you for your help and let's hope it won't happen again.

Re: Spotify stops plaing with an ad

Nico — Fri, 05 Apr 2019 09:12:29 GMT

@reivilo1968

Let's hope, that the broken ad won't reappear.

Maybe it was just a temporary issue and got fixed. ^^

Peace