topic Re: Local files in Desktop (Windows)

Local files

Hamoodi — Wed, 03 Apr 2019 21:08:11 GMT

Hello,

I'm trying to send my PC local files to my phones (IOS and Samsung) and i've searched every where but couldn't know how to do it

I did the things in my firewall and all but still nothing

Can anyone help plz ?

Thanks.

Re: Local files

Nico — Wed, 03 Apr 2019 21:12:40 GMT

Hey @Hamoodi! Welcome to the Spotify Community. ^^

That doesn't sound cool.

Please check the following:

You're logged in to the same account on both your desktop and your mobile or tablet.
Your devices are connected to the same WiFi network.
You have the latest version of the Spotify app installed (on both devices).
Your device's firmware is up-to-date.

Let me know how it goes! ^^

Peace

Re: Local files

Hamoodi — Wed, 03 Apr 2019 21:19:47 GMT

Hi @Nico,

Thanks for your reply, yes i tried everything .. i'm new to the paid service and i have the latest versions on both but still can't know where is the problem .. i did something yesterday with the firewall thing and it worked with the test and it was all good, i turned off my PC and came today to start new with my new things but it wasn't working ..

Re: Local files

Nico — Wed, 03 Apr 2019 21:25:47 GMT

@Hamoodi

Spotify supports these formats:

.mp3
.m4p (unless it contains video)
.mp4 (if QuickTime is installed on your computer)

Some of your tracks may be protected in restricted formats. You can install QuickTime on your desktop to allow most of these tracks to be played on Spotify. Do your songs have the right format in order to get played?

And have you tried reinstalling your app to see if that fixes this issue? If not here's a step by step tutorial.

Pece

Re: Local files

Hamoodi — Wed, 03 Apr 2019 21:32:36 GMT

@Nico

Yes the formats are MP3, i deleted the app on my PC and got it from the store again but i have the same problem, could it be something with the firewall ?

Re: Local files

Nico — Wed, 03 Apr 2019 21:40:49 GMT

@Hamoodi

I'm not sure that your firewall causes this.

I've escalated your issue to the support.

I will reply on this thread with help soon. ^^

Peace

Re: Local files

Hamoodi — Wed, 03 Apr 2019 21:41:55 GMT

@Nico

Thanks you much that would be great, thanks for your time

Re: Local files

Nico — Thu, 04 Apr 2019 07:59:55 GMT

@Hamoodi

What have you done with your firewall? And what do you mean with it worked 'with the test'?

Keep me posted!

Peace

Re: Local files

Hamoodi — Thu, 04 Apr 2019 08:20:39 GMT

@Nico,

Hello, good morning for you ..

idk, i saw some YT videos about disable firewall and allowing the exe and create new inbound rules i did everything and it worked with 1 song (that's the test, i was just testing the thing so i can start making and arranging my songs in the next day) and it worked with that song, but when i came next day it just stopped working and i didn't undone anything from the steps of rules or the allowing thing just i turned on my firewall back before i shut down the PC

Re: Local files

Nico — Thu, 04 Apr 2019 09:09:55 GMT

@Hamoodi

Good morning to you as well! ^^

Could you if this is happening on another Premium account? You can do this in one of two ways:

ask a friend with a Premium account to try uploading the Local Files on your account
create a new account and upgrade to Premium
- if Local Files work on the new account, then the issue is with your old account; you can reach out to CS and they will help you transfer your content over from the old account to the new one, and then close the old one

Keep me posted! ^^

Peace

Re: Local files

Hamoodi — Thu, 04 Apr 2019 14:17:49 GMT

@Nico

I don't have friends that have the paid service, i can create new one but will it accept the same card ?

Re: Local files

blahsi — Fri, 05 Apr 2019 15:57:48 GMT

I've experienced this as well. I use Spotify at work and at home.

A while ago I downloaded some songs to my phone using my work computer and it worked perfectly. Now it won't do anything.

I loaded some additional songs at home. Worked swimmingly until I accidentally closed the PC app. Reopened it and whatever connection existed between the two apps disappeared. Couldn't get it back. I haven't tried it since then, but it appears it's pretty finnicky.

What I recommend trying is this. Boot up Spotify on the computer, then open it on your phone. On your phone, hit the download button on a playlist and see if it pulls the files. From there, you should be able to make changes on the PC and they should go to your phone. Just don't close either app until you've wrapped up what you want synced. Good luck!!

Re: Local files

Hamoodi — Fri, 05 Apr 2019 19:48:11 GMT

@blahsi

I don't understand .. u mean i hit download on any playlist even if it's not local files or u mean the playlist i made for the locals ?

Re: Local files

blahsi — Fri, 05 Apr 2019 20:30:43 GMT

Yes - just the playlists with local files. Your phone needs to download them from your PC.

Re: Local files

Hamoodi — Fri, 05 Apr 2019 20:31:49 GMT

Yea i tried that but the playlists is empty already no songs in it

Re: Local files

2shakey — Sat, 06 Apr 2019 00:47:29 GMT

I am also having problems with local files, but although I can download them onto a phone fine, I cannot play them on my desktop. I have reinstalled quicktime, clean reinstalled spotify, changed priority for playing music file types, taken off acceleration, turned on/off local files except itunes, changed firewall setting both by reinstaling and going into control panel and other things i can't remember off the top of my head. I've taken so many tedious steps and still, local files won't play. I've searched this and haven't been able to find a solution. I made a post on this forum and got no replies. then i replied myself to bump it up. still no replies.

Re: Local files

Hamoodi — Sat, 06 Apr 2019 06:02:18 GMT

idk they need to find a way to fix this or simplify it it's really annoying

Re: Local files

Nico — Sun, 07 Apr 2019 12:45:55 GMT

Hey @Hamoodi @2shakey!

Sorry for the delay!

Please try the following:

Connect both devices to the same mobile hotspot
Restart the router
Create a new folder to have the local files in, and try to have a couple of the tacks in the folder. Add that folder as a source, and rename the tracks to only include latin letters and space, nothing else.

And I suggest you create a separate thread because your issue sounds different @2shakey! ^^

Peace

Re: Local files

2shakey — Sun, 07 Apr 2019 13:42:21 GMT

yeah i created a new thread but no replies...do i just keep replying to my own message so people see it more often and i might get a reply?