topic Spotify Frozen...?...or Something Else in Desktop (Windows) https://community.spotify.com/t5/Desktop-Windows/Spotify-Frozen-or-Something-Else/m-p/4736242#M75694 <P>&nbsp;</P><P><STRONG>Plan&nbsp;&nbsp; </STRONG>Free</P><P><STRONG>Country USA<BR /></STRONG></P><P><STRONG>Device&nbsp;&nbsp; Both Dell Laptop and phone</STRONG></P><P><STRONG>Operating System...Window 10</STRONG></P><P><STRONG>My Question or Issue..</STRONG></P><P>has not played any songs since Wed,,,&nbsp;&nbsp; the only thing i see unusual is in the lower left hand corner box where it says&nbsp; "a brief message from our sposor"&nbsp;&nbsp; but it is frozen and not playing the advertisement</P><P>suggestions?</P><P>&nbsp;</P> Sat, 27 Apr 2019 14:17:28 GMT martianken 2019-04-27T14:17:28Z Spotify Frozen...?...or Something Else https://community.spotify.com/t5/Desktop-Windows/Spotify-Frozen-or-Something-Else/m-p/4736242#M75694 <P>&nbsp;</P><P><STRONG>Plan&nbsp;&nbsp; </STRONG>Free</P><P><STRONG>Country USA<BR /></STRONG></P><P><STRONG>Device&nbsp;&nbsp; Both Dell Laptop and phone</STRONG></P><P><STRONG>Operating System...Window 10</STRONG></P><P><STRONG>My Question or Issue..</STRONG></P><P>has not played any songs since Wed,,,&nbsp;&nbsp; the only thing i see unusual is in the lower left hand corner box where it says&nbsp; "a brief message from our sposor"&nbsp;&nbsp; but it is frozen and not playing the advertisement</P><P>suggestions?</P><P>&nbsp;</P> Sat, 27 Apr 2019 14:17:28 GMT https://community.spotify.com/t5/Desktop-Windows/Spotify-Frozen-or-Something-Else/m-p/4736242#M75694 martianken 2019-04-27T14:17:28Z Re: Spotify Frozen...?...or Something Else https://community.spotify.com/t5/Desktop-Windows/Spotify-Frozen-or-Something-Else/m-p/4736266#M75698 <P><SPAN>Hi&nbsp;<a href="https://community.spotify.com/t5/user/viewprofilepage/user-id/22744890">@martianken</a>,&nbsp;thanks for writing!</SPAN></P><P>&nbsp;</P><P><SPAN>That's not cool. My first suggestion is that you t</SPAN><SPAN>ry a clean reinstall of Spotify to see if this fixes the problem:</SPAN></P><P>&nbsp;</P><P><A href="https://support.spotify.com/learn-more/faq/#!/article/reinstallation-of-spotify" target="_blank" rel="noopener"><SPAN>https://support.spotify.com/learn-more/faq/#!/article/reinstallation-of-spotify</SPAN></A></P><P>&nbsp;</P><P>Let me know how it goes <span class="lia-unicode-emoji" title=":slightly_smiling_face:">🙂</span></P> Sat, 27 Apr 2019 15:12:38 GMT https://community.spotify.com/t5/Desktop-Windows/Spotify-Frozen-or-Something-Else/m-p/4736266#M75698 Bittencourt 2019-04-27T15:12:38Z