topic Re: Using Chrome on laptop: Spotify just stops and self volumises in Desktop (Windows)

Using Chrome on laptop: Spotify just stops and self volumises

FractionBronson — Wed, 01 May 2019 13:37:06 GMT

Plan

Premium

Country

Spain

Device

Latest version of Chrome on an ACER laptop 1 year old

Operating System

Windows 10

My Question or Issue

Why does it stop playing? Twice in 5 mins now it has just stopped playing and came out the playlist. I physically need ro find the song and start again.

Also. The volume goes up itself and becomes super loud. Why?

Using the website and not the app on my laptop.

Re: Using Chrome on laptop: Spotify just stops and self volumises

Jemi — Thu, 02 May 2019 12:03:27 GMT

Hey @FractionBronson, help's here.

It sounds like your account is being used somewhere else. We suggest that you go through the steps on this help article to ensure your account is secured.

Hope that helps, and let us know if there's anything else!

Re: Using Chrome on laptop: Spotify just stops and self volumises

FractionBronson — Sat, 04 May 2019 07:45:54 GMT

There are no other accounts or people in my house. I've never shared anything. Ever.

I use webplayer on Chrome and the app on android.

Your reply isn't the answer.

Re: Using Chrome on laptop: Spotify just stops and self volumises

FractionBronson — Fri, 17 May 2019 08:33:46 GMT

Nobody can help?

Re: Using Chrome on laptop: Spotify just stops and self volumises

Peter — Fri, 17 May 2019 13:32:09 GMT

Hey @FractionBronson.

Thanks for getting back to us, and apologies for the late reply!

Even if you haven't shared your information with someone, it's still possible that someone has gained access to your account without your permission.

Just to make sure your account is secured, could you follow the steps that @Jemi linked you to and see if that does the trick?

Keep us posted 🙂