topic Re: Not able to play some songs in Desktop (Windows)

Not able to play some songs

Manas77 — Thu, 30 May 2019 03:32:53 GMT

Plan

Premium

Country

INDIA

Device

LAPTOP

Operating System

Windows 10

My Question or Issue

I am not able to play some songs in windows
and those songs are not showing in android app

Re: Not able to play some songs

A_Musicophile — Thu, 30 May 2019 20:23:37 GMT

Hi @Manas77,

That doesn't seem right. Have you tried uninstalling and reinstalling the app? Is the same issue happening with other songs you want to listen to?

Kind regards,

Re: Not able to play some songs

Manas77 — Fri, 31 May 2019 14:35:36 GMT

I am able to play other songs but not able to play some songs both in windows and Android app

Re: Not able to play some songs

A_Musicophile — Fri, 31 May 2019 15:41:24 GMT

That's pretty strange. Could you share the links to the songs on this thread? So if you could click on three dots at end of song and choose share option. I've shown how to do it here in this attachment. I'll check to see if I can play those songs on my desktop app. I should be able to play the songs. What you could try is a clean reinstall of the Spotify app on your desktop and phone if you have not already. If it hasn't resolved then please post in this thread again.

Re: Not able to play some songs

Manas77 — Sat, 01 Jun 2019 04:48:30 GMT

here

https://open.spotify.com/track/336jnmSTsmToI38KN4MQMe?si=VD44M-TUSICPuCR4Ztuujw

https://open.spotify.com/track/50Hv5NZIM0puIUoBttjpfb?si=jA74CpQbR8uNLoPSLJOu1Q

https://open.spotify.com/track/1rqqCSm0Qe4I9rUvWncaom?si=WGp1laFZS9Oh83ovEyAgnQ

https://open.spotify.com/track/08bNPGLD8AhKpnnERrAc6G?si=vSNuYMVESjqC2ArMG7V9Xg

Re: Not able to play some songs

Manas77 — Sat, 01 Jun 2019 05:13:38 GMT

oh when i am trying to play from here it showing

thats sad. is there any way to cancel my suscription ?

Re: Not able to play some songs

A_Musicophile — Sat, 01 Jun 2019 10:11:44 GMT

The songs are playing just fine for me. I don't know exactly why the songs are not playing for you but it seems to be a regional unavailability of songs. In the meantime, here is a link on how to cancel your subscription: https://support.spotify.com/account_payment_help/payment_help/how-to-cancel-your-subscription/

I hope that this experience will not put you off subscribing to Spotify premium again in the future!

Best wishes,

Re: Not able to play some songs

Manas77 — Sat, 01 Jun 2019 12:04:01 GMT

its sad
bought spotify premium just to find that most of my fav songs are not available 😕