topic Re: Why does Spotify say that there is no Internet connection when there is one (Windows)? in Desktop (Windows)

Why does Spotify say that there is no Internet connection when there is one (Windows)?

jiramirezd — Sun, 02 Jun 2019 16:34:02 GMT

Why does Spotify say that there is no Internet connection when there is one (Windows)?

Plan Premium

Country

Sweden

Device

PC Tablet

Operating System

Windows 10

My Question or Issue

Why does Spotify say that there is no Internet connection when there is one (Windows)?

Re: Why does Spotify say that there is no Internet connection when there is one (Windows)?

Jemi — Mon, 03 Jun 2019 06:57:40 GMT

Hey @jiramirezd, help's here.

Can you make sure to restart the router, try another internet connection, and restart your device?

If that doesn't work, a quick reinstall might help.

Let us know if the issue persists, and send screenshots.

All the best!

Re: Why does Spotify say that there is no Internet connection when there is one (Windows)?

Arikabeth — Mon, 03 Jun 2019 09:07:36 GMT

In my experience, Spotify often say there is no internet when the connection isn't that "sturdy" (i.e. when a fair portion of the bandwith is used by something else downloading, when the connection between the computer and the router is poor, etc). That might not be the case for you of course, but that's my experience (with windows 10).

Restarting the router may help some times, but I don't think there is much you can do if the issue is due to poor router signal or bandwidth being eaten up by something else.