topic Re: Black Screen within the Program (Win 7) in Desktop (Windows)

Black Screen within the Program (Win 7)

bocki — Tue, 24 Sep 2013 15:16:31 GMT

Hey, Spotify has been working good for a couple of months now but a couple of days ago it stopped working.

-I can still play music but Stuff like: "Follow, Messages, App Finder, Radio, TuneWiki" it is all black.

-Today it also stopped loading most of my plalists. It just says loading.

Attached is a screenshot what my blackscreen looks like.

I think the problem started after the last update. I tried to put back on the old version, didnt change anything. I am back to the newest version now.

Any ideas?

Re: Black Screen within the Program (Win 7)

caioh — Tue, 24 Sep 2013 15:49:05 GMT

I confirm the same situation on my Windows 7 machine. My version is the 0.9.1.57.

Re: Black Screen within the Program (Win 7)

Situacao — Tue, 24 Sep 2013 17:44:05 GMT

My version is 0.9.4.169 and I'm having the same problem too.

Re: Black Screen within the Program (Win 7)

Peter__ — Tue, 24 Sep 2013 18:25:04 GMT

Hey guys 🙂

Would you guys be able to try a full clean reinstallation of the client and see if that helps?

Peter

Re: Black Screen within the Program (Win 7)

Situacao — Tue, 24 Sep 2013 18:34:17 GMT

I did that and it worked properly once, but then it came back to this state.

Re: Black Screen within the Program (Win 7)

bocki — Wed, 25 Sep 2013 13:54:03 GMT

Did the clean install it all worked well again...until the next reboot...back to **bleep**ty again.

dont really wanna reinstall the program new everytime I reboot my computer.

Re: Black Screen within the Program (Win 7)

mcstreetguy — Fri, 27 Sep 2013 14:04:17 GMT

I have the same problem, and a clean reinstall don't works...

What can I do?

Re: Black Screen within the Program (Win 7)

Peter__ — Fri, 27 Sep 2013 14:07:57 GMT

Would you guys be able to try updating your graphics card drivers?

We have seen reports of that fixing blank screen issues for some people.

Peter

Re: Black Screen within the Program (Win 7)

Situacao — Fri, 27 Sep 2013 15:44:02 GMT

Dunno why, but after doing nothing today, my Spotify started working correctly again.

Re: Black Screen within the Program (Win 7)

biski — Sat, 12 Oct 2013 08:17:27 GMT

Hello,

i have the same problem on Windows 8. I remove and install spotify again. It works good only for a while and black screen come back.

Any ideas?

Re: Black Screen within the Program (Win 7)

Vodigie — Tue, 15 Oct 2013 16:15:54 GMT

Same problem, only on Discovery and the playlists I use the most. Spotify please address this. Discovery made finding new similiar music so much easier.

Re: Black Screen within the Program (Win 7)

neofluxlt — Thu, 17 Oct 2013 19:14:28 GMT

Hello! Today I started to get the same issues - see black zone within spotify windows in "Follow", "Messages", "App finder" and "Radio" tabs. And that track position slider on the bottom does not move, but the song plays, and track seeking works - just position dot does not move. Tried clean reinstall - does not helped.

Any suggestions?

Thanks in advance!

UPDATE: VGA driver update and HW acceleration disabling within options and with startup switches did not solved problem.

Re: Black Screen within the Program (Win 7)

chorkiong — Tue, 29 Oct 2013 15:42:57 GMT

hey i'm having this problem too.. it makes the experience so bad... radio and discovery is all black screen...

It was working previously.. just become dark screen now..

please help

Re: Black Screen within the Program (Win 7)

Arma — Wed, 30 Oct 2013 22:28:23 GMT

I'm getting the same issues here. Also getting the 'black' screen on the popup/hover menu when you try to share a track (right click song -> press share)

Version 0.9.4.185

Re: Black Screen within the Program (Win 7)

Peter__ — Wed, 30 Oct 2013 23:08:44 GMT

Do the steps in this post help at all?

Peter

Re: Black Screen within the Program (Win 7)

Joe — Thu, 31 Oct 2013 00:35:02 GMT

The share popup thing was sorted for another windows user with the switch "--disable-accelerated-layers" so maybe try that first.

Re: Black Screen within the Program (Win 7)

chorkiong — Thu, 31 Oct 2013 15:54:58 GMT

it works! thank you very much!!

Re: Black Screen within the Program (Win 7)

brasekj — Thu, 17 Apr 2014 00:16:28 GMT

Just having this problem with version 9.8. I am running windows 7. It happened all the sudden and I tried the fix posted before.

Re: Black Screen within the Program (Win 7)

Draco — Thu, 17 Apr 2014 00:41:34 GMT

Confirmed as fixing my issue as well.

"--disable-accelerated-layers" works perfectly... now we need a flag to get our stars back and a flag to revert back to the original UI. ~_~

Just as added info, this is on a Thinkpad T530 (Win7 x64) w/ a dual GPU setup: Intel HD 4000/NVidia NVS 5400M (and forcing Spotify to either GPU still resulted in the same issue, FYI)

Re: Black Screen within the Program (Win 7)

no_one_se — Tue, 06 May 2014 12:16:56 GMT

Thanks, it worked