topic Desktop app not working correctly in Desktop (Windows)

Desktop app not working correctly

Magnum_01_ — Thu, 18 Jul 2019 04:14:37 GMT

Plan

Family Premium

Country

Canada

Device

Operating System

Windows 7 Pro

My Question or Issue

Since the start of the week, everytime I go on the app to play music from a playlist or something that I searched, the player get really laggy. I click "Pause", it pauses 5-60+ seconds later. Same thing with skipping, or going back.
Plus, when the app finally do what I ask, the player(The bar where the song playing is showed) is just completely wrong. I can't even explain what is happening.

Re: Desktop app not working correctly

Billy-J — Thu, 18 Jul 2019 13:25:47 GMT

Hey @Magnum_01_, thanks for reaching out to the Community!

Could you try logging out > restart device > log back in? If that doesn't help, let's try a clean reinstall of the app.

Let me know how this goes 🙂

Re: Desktop app not working correctly

Magnum_01_ — Fri, 19 Jul 2019 02:35:54 GMT

Already tried logging out, reinstalling the app, restarting my pc. Nothing is working. Went to do some research on the forum, tried disabling hardware acceleration but didn't change anything neither.