topic Re: Spotify loses connection after waking computer from sleep in Desktop (Windows)

Spotify loses connection after waking computer from sleep

Kayashi — Wed, 04 Apr 2018 20:34:31 GMT

Looks like there is a bug in version 1.0.77.338.g758ebd78. Frequently, Spotify fails to reconnect with the internet after I wake my computer from sleep (Windows 10).

Repro steps:

Open Spotify and play music
Shut or "lock" laptop
Open and/or log back into laptop
BUG - Spotify says: Can't play song and no music is heard, even though I have internet connection, other apps are working, and the song progress bar is moving

Solutions

Advancing the song, choosing other playlists, or hitting pause/play does not resolve the issue
Spotify must be closed and restarted in order to resolve the issue

Re: Spotify loses connection after waking computer from sleep

stefrisch — Sun, 11 Aug 2019 08:48:40 GMT

Hi,

I got the same probkem since a few days. Worked perfect before. Any other solutions, than closing the app?

Regards,

Stephan

Re: Spotify loses connection after waking computer from sleep

RSAsterix — Wed, 16 Sep 2020 07:23:56 GMT

Same problem here. Odd.

Re: Spotify loses connection after waking computer from sleep

Mihail — Wed, 16 Sep 2020 07:54:53 GMT

Hey folks,

Thanks for searching for the answer you need here!

This sounds like a case where some of the apps files have gotten corrupted and are causing these connectivity issues. No worries, this can usually be remedied by performing a clean reinstall, so that all the necessary app data gets built anew from the ground up. To do this follow the steps here.

If that doesn't fix things, it's a good idea to also have a look at your hosts file for Spotify entries. This page explains how you can do the check.

Hope you find this useful. Let us know how you get on.

Re: Spotify loses connection after waking computer from sleep

RSAsterix — Wed, 14 Oct 2020 07:47:13 GMT

For me, it is an audio device problem - if Spotify tries to request an output device that is busy (some other application could have gotten exclusive access to it) it says it has no internet connection (like: huh?).

This might not be a problem that occurs often for most people, but I use some tools that do capture audio devices this way.

Re: Spotify loses connection after waking computer from sleep

x-dox0g_6e9c9 — Sun, 14 Jan 2024 16:24:02 GMT

While a complete reinstall would more than likely fix it, this issue is STILL happening 4 years later

ALOT of people pay for Spotify premium, and when an issue like this pops up, we expect you to fix it pretty quickly

Re: Spotify loses connection after waking computer from sleep

dadodasyra — Mon, 29 Jan 2024 18:27:41 GMT

You said it could be an output device issue. How do you find it out ? And how did you fixed it ?

I'm using multiple virtual audio device and forcing windows to output on a specific audio device..

Re: Spotify loses connection after waking computer from sleep

Yo-C — Mon, 19 Feb 2024 21:06:38 GMT

I'm having this issue on both the desktop and mobile versions of the app. It's inconsistent and sometimes will be fine, but most of the time it refuses to connect and I can't load any playlists or other pages. Only restarting the app works on desktop, but on mobile, I have to switch to offline mode and back again. Quite a pain to have to do every time, and it's only started happening fairly recently.

Re: Spotify loses connection after waking computer from sleep

Dvl0 — Fri, 23 Feb 2024 09:11:33 GMT

I can't how a multi-billion dollar company still hasn't fixed this issue YEARS later, it's super annoying for me to be obliged to close and reopen the app for it to connect to the internet again. Quite a simple issue to fix yet no engineer in spotify seems to care...

Re: Spotify loses connection after waking computer from sleep

AndrewBlizard — Fri, 23 Feb 2024 21:21:34 GMT

For me this problem manifests as being unable to load specific releases, but playlists load just fine, and I am still able to listen to music. Closing and restarting the desktop application seems to fix it for me, but it's a frustration point and disruption to my browsing to lose navigation history and have the main view default back to the homepage.

Re: Spotify loses connection after waking computer from sleep

Zimmund — Sun, 14 Apr 2024 16:19:40 GMT

Oh wow, this issue is 6 years old now 😕 not very auspicious. I'm experiencing the same problem. Using Spotify on Linux, resuming from sleep, search and navigation don't work. Playback sometimes does.

Re: Spotify loses connection after waking computer from sleep

Ronef — Fri, 12 Jul 2024 08:53:08 GMT

2024.07. The same issue. A clean reinstall helps.

Re: Spotify loses connection after waking computer from sleep

sakuragaoka — Thu, 23 Jan 2025 14:51:58 GMT

Same issue here on Linux. Search and navigation don't work after resuming machine from sleep. Restart of Spotify desktop app fixes issue. Very annoying.

Come on Spotify! 6 years!

Re: Spotify loses connection after waking computer from sleep

ToscaEngels — Wed, 19 Mar 2025 09:49:27 GMT

It may come as a suprise, but this issues is still very current. When my pc awakes from sleep spotify lost it's internet connection. Only a shutdown and restart of the app resolves the issue.