topic Re: Clicking song doesn't work in Desktop (Windows)

Clicking song doesn't work

kenchu — Sun, 29 Sep 2019 06:14:55 GMT

Plan

Premium

Country

Sweden

Device

Operating System

Windows 10

My Question or Issue

When clicking a song, I'm not being sent to its location. Instead another song is showing.

Please see this video:

https://gyazo.com/e84ef43f1f47281a220b3406a983f133

Re: Clicking song doesn't work

Loxer — Sun, 29 Sep 2019 07:51:18 GMT

Hi there!

I know it sounds simple, but it's often overlooked. Could you try restarting your device? If that doesn't help, try a quick clean reinstall of the app. Just follow these steps.

If you're still having trouble, could you let me know the exact version of Spotify and the exact version of the operating system you're running?

I'll see what I can suggest next!

Re: Clicking song doesn't work

kenchu — Sun, 29 Sep 2019 18:17:05 GMT

Hi there,

I've uninstalled spotify and installed it again, but this time through windows store as was suggested in the download page. The problem still persists.

Spotify version:

1.1.15.448.g00fba0e3 (Microsoft Store version)

Windows version:

OS Name Microsoft Windows 10 Pro

Version 10.0.18362 Build 18362

Re: Clicking song doesn't work

kenchu — Sun, 29 Sep 2019 18:28:37 GMT

I might add that this problem has been present for a long time, so even though computer has been turned off and turned on again, the problem has still been there.

Re: Clicking song doesn't work

Loxer — Mon, 30 Sep 2019 06:49:07 GMT

Hey @kenchu,

Could you follow the steps from this Spotify Answer?

Thanks!

Re: Clicking song doesn't work

kenchu — Mon, 30 Sep 2019 13:19:46 GMT

There are no entries in hosts that reference spotify.

Note. This problem only happens on 1 specific playlist that's quite long.

Re: Clicking song doesn't work

glock63 — Mon, 30 Sep 2019 14:13:40 GMT

I have some problem.

After click on song image, focused songs is not truth((

I listen "Liked songs" playlist, who has near 1k songs.

For repair I cnanged current playlist to another and return to "liked songs" - but problem is actual((

I close and open application - problem not fixed.

Only after uninstall and new install of application focus works good(( but after some times problem returns