topic Ads won't Play in Desktop (Windows)

Ads won't Play

user-removed — Thu, 10 Oct 2019 15:48:45 GMT

Plan

Free/Premium

Country

USA

Operating System

Windows

My Question or Issue

Whenever an ad comes on, it doesn't play and I have to close out of Spotify and reopen it for it to play or for the music to come back.

Re: Ads won't Play

Luan — Thu, 10 Oct 2019 15:56:29 GMT

Hey,
Welcome to Spotify Community and thanks for reaching out here!

Have you already tried a clean reinstallation of the app on your device? Just take a look at this article below to get help about how to do it:

Reinstall Spotify

If you have any other further questions or need more help, let me know! I'd love to help!

Best Regards,
hezorg

Re: Ads won't Play

Carole101 — Wed, 23 Oct 2019 19:54:27 GMT

I have the same problem with both the desktop version ( Windows) AND the web player ( Opera Browser) Yup, did the re-install. keeps hanging up.Freezing. whatever, but it just stops at the friggin' ads. I WON'T go to premium to stop this, either, and if that's what is REALLY going on, well....