topic Re: Error Code: 4 PLEASE HELP in Desktop (Windows)

Error Code: 4 PLEASE HELP

thecontractg — Sat, 26 Oct 2019 01:07:27 GMT

Plan

Premium

Country

United States

Device

Windows Computer

Operating System

Windows 10

My Question or Issue

My Spotify was working just the other day, but yesterday I tried to open it and it kept giving me the error code. I have tried all the recommended workarounds (IPv4, DNS Flush, Fresh Reinstall) Nothing seems to work. I just want to be able to listen to my music. Please help!

Re: Error Code: 4 PLEASE HELP

OneByBoo — Sat, 26 Oct 2019 08:38:15 GMT

Hi there @thecontractg,

thanks for reaching out to the community !

Sorry to hear you're having an issue but no worries, i'm here to help.

I would have to ask for more info in order understand the source of the issue.

Therefore, please provide me with the following :

- Have you tried using your account on a different network/WiFi connection ?

- Does this happen accross all devices you're trying ?

- Does Spotify has all permissions on your Firewall/Anti-Virus softwares ?

Thanks for your patiance.

Waiting on your update 🙂

Re: Error Code: 4 PLEASE HELP

thecontractg — Sat, 26 Oct 2019 17:45:51 GMT

Hello,

Thank you for finally replying to me, starting to get alittle upset at this haha.

I don't have another network to try it on since it is my home desktop, but I booted up my laptop and it seems to be working just fine on here.

To answer the second question, it seems to be working fine on my phone and my Laptop just not my Desktop.

From what it appears, my firewall has "Spotify Music" as an app that is permitted. I have disabled my anti-virus and still have no luck.

Hopefully I can get this fixed. I have used Spotify for years with no problem and don't want to have to stop using it now due to this unfortunate happening.

Thank you for your help, waiting for your reply!

Re: Error Code: 4 PLEASE HELP

OneByBoo — Sat, 26 Oct 2019 18:30:05 GMT

Hi @thecontractg,

thanks for the update !

Let's try another trick:

- Enter "Command Prompt" on your Win search bar

- type : ipconfig / flushdns

Maybe this'll do the trick 🙂

Re: Error Code: 4 PLEASE HELP

thecontractg — Sat, 26 Oct 2019 18:34:23 GMT

Unfortunately that was one of the first things I did and keep doing. Nothing

Re: Error Code: 4 PLEASE HELP

thecontractg — Sat, 26 Oct 2019 19:56:58 GMT

I'm not too sure if this helps or not, but my Spotify folder is completely empty. I don't even have an .exe I have to launch from the desktop icon

Re: Error Code: 4 PLEASE HELP

thecontractg — Sat, 26 Oct 2019 20:30:40 GMT

SOLUTION FOUND

I followed up on my folder being empty and went through all my files and deleted any trace of spotify, this included WindowsApps files. Installed again and it works!

Re: Error Code: 4 PLEASE HELP

OneByBoo — Sun, 27 Oct 2019 06:39:10 GMT

Hi @thecontractg,

thanks for the update !

Glad to hear it all works now.

Enjoy Spotify 🙂

Re: Error Code: 4 PLEASE HELP

Sool__ — Fri, 01 Nov 2019 13:02:47 GMT

Hello,

I'm having the same problems as @thecontractg. I followed all the procedures but nothing works. Do you have a track to advise me? Sorry if my english is bad, I'm french.

Thank you

Re: Error Code: 4 PLEASE HELP

spoti_user — Fri, 01 Nov 2019 21:16:06 GMT

got the same problem - here is the fix, install and old version of spotify:

https://spotify.de.uptodown.com/windows/download/1751832

1.0.85.259 works fine, the newest one didnt connect at all.

Re: Error Code: 4 PLEASE HELP

Sool__ — Sat, 02 Nov 2019 11:08:42 GMT

Yes!!!

It's works.

Thank you for your reactivity and for your help.