topic Re: Very slow UI in Desktop (Windows)

Very slow UI

user-removed — Tue, 29 Oct 2019 19:51:38 GMT

Plan

Premium

Country

Device

Operating System

Windows 10 1903

My Question or Issue

My UI, especially when switching songs are too slow. I am literally waiting 3-4 or more seconds for new song name to show up properly. This behaviour began 2-3 weeks ago.

I tried Windows 10 app from Microsoft Store and also normal app from Spotify web site itself.

I also reformatted my whole drive and reinstalled Windows 10.

I have 1 Gbit internet connection via ethernet. I am not using wifi for PC.

Re: Very slow UI

OneByBoo — Tue, 29 Oct 2019 19:54:53 GMT

Hi there @user-removed,

thanks for posting !

Would it be possible for you to try your account on a different network / WiFi connection ?

This is a good indication for me if that's an account based issue or other ones.

Thanks for your cooperation 🙂

Re: Very slow UI

user-removed — Tue, 29 Oct 2019 20:01:06 GMT

Hello

I disabled my ethernet connection, enabled wifi on PC, used my mobile as hotspot, skipped around 10-12 songs. Same problem persists.

Also my current Spotify version is 1.1.18.611.g9cc9bdc9

Re: Very slow UI

OneByBoo — Tue, 29 Oct 2019 20:09:18 GMT

Hi @user-removed,

thanks for the quick update !

Please check out this storage information page.

It contains some steps the might help "shake" things up on your app.

In addition, i would consider performing a clean reinstall of the app as it tends to help and solve many issues like this one.

Note: if you reinstall the app you'll have to redownload all offline content you had.

Let me know how it goes 🙂

Re: Very slow UI

user-removed — Tue, 29 Oct 2019 20:13:08 GMT

Hello

It is installed on my Samsung 970 Pro m2 disk and I have 530 GB free space. I tried both Windows Store version and normal version. Web player seems more responsive compared to desktop version.

Re: Very slow UI

user-removed — Sat, 02 Nov 2019 17:46:51 GMT

Any updates or ideas? Spotify for Windows 10 is still not usable.

Re: Very slow UI

user-removed — Sun, 03 Nov 2019 14:53:32 GMT

I am cancelling my sub. I will continue with Apple Music.

Thank you Spotify for your non existent support.