topic Re: Extreme Audio Stutter - Unuseable in Desktop (Windows)

Extreme Audio Stutter - Unuseable

RebelRebel1776 — Mon, 11 Nov 2019 13:10:17 GMT

Plan

Premium

Device

Operating System

Windows 7

So this began out of nowhere, and all steps I've taken to try to resolve seem to have made the issue worse. Absolutely no stuttering issue on my smartphone (iPhone X)

Done everything i can find on the forums.
Turned of:-
Hardware acceleration
volume normalization
No Change

Changed stream quality to high. No change

Changed proxy settings to "No Proxy". No change

Uninstall/Reinstall: No Change

Ended the process tree of higher CPU/memory consuming programs Spotify concurrently operated with: made it worse

Ensured Spotify is allowed in windows firewall/Avira firewall: already permitted

What am I supposed to do now? I am not paying for a premium service just to have it on my phone. I will go back to iTunes very quickly at this point

Re: Extreme Audio Stutter - Unuseable

OneByBoo — Mon, 11 Nov 2019 19:18:58 GMT

Hi there @RebelRebel1776,

thanks for posting !

Can you please provide me the following info :

- Have you made any new audio connections on your device ?

- Any external audio cards/devices added or plugged ?

- Have you checked your audio drivers are updated ?

- Have you checked your device software is updated ?

Thanks for your patience and cooperation

Re: Extreme Audio Stutter - Unuseable

RebelRebel1776 — Tue, 12 Nov 2019 13:02:38 GMT

Hi OneByBoo
thanks for your prompt reply

- Have you made any new audio connections on your device ?
I got new headphones a few months ago

- Any external audio cards/devices added or plugged ?
no new audio cards or devices

Have you checked your audio drivers are updated ?
Yes, and windows says they are all up-to-date
Have you checked your device software is updated ?
Yes i have uninstalled and re-installed spotify

I have to include. I have downloaded and installed all windows updates. This isn't just happening for Spotify, its YouTube and Windows Media Player also.

Thank you for your help

Re: Extreme Audio Stutter - Unuseable

OneByBoo — Tue, 12 Nov 2019 13:52:11 GMT

Hi @RebelRebel1776,

thanks for answering my questions !

If this happends across several platforms, this has something to do with your device and not specificaly Spotify.

However, i do suggest you try reinstalling your audio drivers or check if you device audio card is working properly.

Let me know if you have any further questions

Re: Extreme Audio Stutter - Unuseable

RebelRebel1776 — Wed, 13 Nov 2019 11:57:44 GMT

Hi again @OneByBoo

Attached screen shots. Basically both audio drivers are up to date. Tried manually downloading and installing the driver for the Nvidia device and windows said its up to date.

tried disabling then enabling both and it didn't change anything. i attempted to uninstall "high definition audio device" but after restart, it didn't actually uninstall anything as all was normal after reboot.

The only thing i can think of that i did prior to this was i ran a clean up program by Avira.

Other than that, this incredibly frustrating... any ideas/tips welcome

Re: Extreme Audio Stutter - Unuseable

OneByBoo — Wed, 13 Nov 2019 17:53:03 GMT

Hi @RebelRebel1776,

As i mentioned in my previous post, if the issue happends across any sort of audio you're trying to play i suggest you recheck your eternal audio device.

There's another thing you can try which is getting a USB basic audio adapter that has an AUX output and try playling music this way.

I must say, this isn't an official troubleshooting and just a suggestion.

Good luck

Re: Extreme Audio Stutter - Unuseable

RebelRebel1776 — Thu, 14 Nov 2019 13:02:47 GMT

Hi again @OneByBoo

I have gone back to a restore point prior to the stuttering issues occurring, and this has fixed it. Have also created a windows restore point here as well.

It seems, there was some blank/unnamed processes in task manager that were chewing up memory causing the stuttering, unsure where these came from but possibly a registry error of some sort.

All fixed now, I greatly appreciate all your suggestions and efforts

Re: Extreme Audio Stutter - Unuseable

OneByBoo — Thu, 14 Nov 2019 22:07:31 GMT

Hi @RebelRebel1776,

thanks for keeping me posted !

Very glad to hear the issue is solved.

Enjoy Spotify