topic Re: Volume randomly dropping to mute while playing in Desktop (Windows)

Volume randomly dropping to mute while playing

akochirka — Wed, 13 Nov 2019 16:35:39 GMT

Plan

Premium

Country
United States

Device

Dell Latitude 5480

Operating System

Windows 7 Pro

My Question or Issue

While listening to music, the volume will drop from my set level to completely muted/off randomly

Re: Volume randomly dropping to mute while playing

Fidel_Bums — Thu, 14 Nov 2019 09:14:19 GMT

Same problem here on two of my computers:

Plan: Premium
Country: Germany

Device:
1) MacBook Pro 13-inch, 2018
2) MacBook Pro 15-inch, 2015

OS:
1) macOS High Sierra (10.13.6)
2) macOS High Sierra (10.13.6)

This happend on both devices. With the desktop app and also listening through the browser app (Browser: Chrome). This has started a view days ago and i’ve got no solution for it.

Re: Volume randomly dropping to mute while playing

user-removed — Fri, 15 Nov 2019 08:48:51 GMT

Same here. I figured out why this is happening for me and that's because my phone is on vibrate and my volume for notifications and sounds are muted. For some reason, Spotify keeps changing my desktop volume to my mobile device volume and it's very annoying.

Re: Volume randomly dropping to mute while playing

Fidel_Bums — Fri, 15 Nov 2019 20:37:46 GMT

Thanks for sharing @Virosep. My phone is always in silent mode. I’ll try to play around with it and share the results here.

Re: Volume randomly dropping to mute while playing

user-removed — Sat, 16 Nov 2019 17:46:49 GMT

If you put Spotify in offline mode on your mobile then it will no longer affect your laptop/desktop volume.

Re: Volume randomly dropping to mute while playing

Fidel_Bums — Mon, 18 Nov 2019 14:41:17 GMT

That’s it. There is a solution I can work with for now. Nevertheless this should be fixed without this workaround.

Thanks.