topic Re: Cannot change profile picture in Desktop (Windows)

Cannot change profile picture

noah-boegli — Thu, 21 Nov 2019 22:22:15 GMT

Operating System

Windows 10 1909 - Build 18363.476

Spotify Desktop 1.1.20.510.g7d28aaaa

My Issue

Hi,

Despite the content of this article, https://community.spotify.com/t5/Ongoing-Issues/Desktop-Can-t-change-my-profile-picture/idi-p/4832620, I am not able to change my profile picture on the latest version of the spotify Windows app (re-installed a few minutes ago just to be sure).

When I upload a new picture it gets reflected only in the application and only until I restart the application, after what it goes back to the default avatar.

The uploaded profile picture is not reflected anywhere else.

Cheers,
Noah

Re: Cannot change profile picture

OneByBoo — Fri, 22 Nov 2019 21:56:00 GMT

Hi @noah-boegli,

thanks for reaching out to the community !

Could you please let me know if your account was initially created through Facebook or is it e-mail based ?

In the meanwhile, if you haven't already, please use this help page for further info on how to change your profile picture.

Waiting on your update 🙂

Re: Cannot change profile picture

noah-boegli — Sat, 23 Nov 2019 19:53:38 GMT

Hi @OneByBoo,

My account is e-mail based 🙂

Re: Cannot change profile picture

OneByBoo — Sat, 23 Nov 2019 20:09:34 GMT

Hi @noah-boegli,

thanks for the update !

If you had just reinstalled the app, i'd give it a bit more time to adjust.

Please wait 24-48hrs for changes to apply.

Keep me posted 🙂