topic Re: App is broken in Desktop (Windows)

App is broken

Aaronnn — Tue, 26 Nov 2019 21:36:03 GMT

Plan

Premium

Country

Australia

Device

Desktop

Operating System

Windows 10

My Question or Issue

App skips through songs uncontrollably and does not play at all. Blue ribbon appears state song cannot be played.

Tried unistalling app, didnt work

OneByBoo — Wed, 27 Nov 2019 06:27:30 GMT

thanks for posting !

Could you please visit your desktop app settings panel and turn off these two :

- Under playback turn of the use of cross-fade

- Under Compatibility turn off the use of hardware acceleration

Let me know if it makes any difference 🙂

Aaronnn — Thu, 28 Nov 2019 00:35:52 GMT

Didnt make a difference

OneByBoo — Thu, 28 Nov 2019 06:22:02 GMT

thanks for trying out my steps !

I would need some more indications from you :

- Try using your device on a different network

- Try resetting your router/modem

- Does you account work ok on different devices ?

- Check that your firewall isn't blocking Spotify

- Check that your Anti-Virts isn't blocking Spotify

Keep me posted 🙂