topic Re: When I change my profile picture, it just disappears! in Desktop (Windows)

When I change my profile picture, it just disappears!

aurore_bleu — Mon, 18 Nov 2019 19:38:25 GMT

Plan

Premium

Device

Acer Notebook

Operating System

Windows 8

My Question or Issue

I was able to change my profile picture before, but now I cannot. I am clicking on the change button and then I choose the picture I want. It appears in the profile picture box as usual but when I restart Spotify it just disappears. I tried it over and over again. There is nothing wrong with the size of the image and it is also in jpeg format. I tried it with other images too but it is just not happening. When I restart Spotify there is no profile picture. I don't know what to do.

Re: When I change my profile picture, it just disappears!

OneByBoo — Tue, 19 Nov 2019 06:20:28 GMT

Hi @aurore_bleu,

thanks for reaching out to the community about this !

Can you please let me know if your account is Facebook based account or through your e-mail address?

Thanks for your cooperation 🙂

Re: When I change my profile picture, it just disappears!

Leo_tinkam — Wed, 20 Nov 2019 07:01:26 GMT

I have the same issue. I log in with my email and my account is not linked to my facebook.

Re: When I change my profile picture, it just disappears!

Leo_tinkam — Wed, 20 Nov 2019 07:03:01 GMT

Same issue here, and my account is not linked to my facebook.

Re: When I change my profile picture, it just disappears!

salsal1 — Thu, 05 Dec 2019 01:16:29 GMT

The same thing has been occurring with me as well. I even deleted the Cache folder for Spotify, and redownloaded the app twice already. When will this be fixed?

Re: When I change my profile picture, it just disappears!

Dargzler — Fri, 06 Dec 2019 08:58:41 GMT

For me it says it is changed but it doesn't change

Re: When I change my profile picture, it just disappears!

OneByBoo — Fri, 06 Dec 2019 11:21:36 GMT

Hi all,

thanks for posting about this !

I've passed your feedback on and you can find it on this ongoing issue here.

You can add your +VOTE here and subscribe to get updated on any changes or advises on how to solve it.

Thanks for your patience 🙂