topic Re: Spotify Wrapped in Desktop (Windows)

Spotify Wrapped

Tenderfungal — Fri, 06 Dec 2019 03:53:36 GMT

Plan

Free

Country

USA

Device

Dell Laptop

Operating System

Windows 7

My Question or Issue

Whenever I try to do Spotify Wrapped it always says "Hmm something is not working so sorry about that..." and I've tried on other devices but its the same thing. Could it be my account?

Re: Spotify Wrapped

Peter — Sat, 07 Dec 2019 11:27:27 GMT

Hey @Tenderfungal,

Thanks for reaching out to us about this.

Could you try the following troubleshooting steps:
- Reinstall the app
- Try once more but in an incognito window or a different browser?

Let us know how you get on! We'll be here in case you need any further help with this.

Re: Spotify Wrapped

Tenderfungal — Mon, 09 Dec 2019 03:39:28 GMT

I tried reinstalling and incognito, still doesn't work. Also tried on android and the app crashes. Could it be my account?

Re: Spotify Wrapped

Katerina — Wed, 11 Dec 2019 09:19:42 GMT

Hey there @Tenderfungal,

Thanks for getting back in touch with this!

It'd be a good idea taking a look at the requirements mentioned in this Spotify Answer in order to get the Wrapped 2019 stats first to double check this.

On another note, you mention trying a different device and an incognito window in your browser. If possible, could you also try the following:

A different network connection
A different browser

We'd also recommend making sure that your browser is running the latest version available. If there are any pending updates, you can install them and then try again after clearing your cache and cookies memory.

Keep in mind that our tech teams are looking into this.

Keep us posted! We'll be right here if you need more help.

Have a lovely day 🙂