topic Re: Error code 4 Tried 5 different solutions in Desktop (Windows)

Error code 4 Tried 5 different solutions

baseballfan4877 — Sun, 08 Dec 2019 21:43:57 GMT

Plan

Premium

Country

Device

Operating System

Windows 10 64 bit

My Question or Issue

Getting error code:4 ; no internet connection detected when online.

-Tried changing the DNS

- Spotify is not on any of my firewall lists. It is on the unrestricted list.

- Spotify is on my exception list for my anti virus

-I have tried to change the proxy settings. But I am not using a proxy nor have i ever.

- Lastly, i have tried to reinstall spotify.

I haven't had this problem since i first got spotify in 2012 or so. It only started happening a couple days ago. I tried changing the DNS server and that worked only temporarily (for a day or two). Now it is back to error code:4. I tried to change the DNS server again, but this time it didn't work. Reset computer multiple times. Spotify works fine on my phone.

Re: Error code 4 Tried 5 different solutions

OneByBoo — Mon, 09 Dec 2019 16:29:08 GMT

Hi there @baseballfan4877,

thanks for reaching out to the community !

Let's try a few more things :

- Please disable your firewall/anti-virus/win defender and try running the app again

- Unplug your modem/router for a full minute and try again

After these two, please try downloading, installing and using the Spotify Microsoft version to see if it behaves differently.

Keep me posted 🙂

Re: Error code 4 Tried 5 different solutions

baseballfan4877 — Mon, 09 Dec 2019 20:33:03 GMT

Resetting the router fixed it for now.
Thank you.
i'll be back here if it happens again

Re: Error code 4 Tried 5 different solutions

OneByBoo — Tue, 10 Dec 2019 05:53:55 GMT

Hi @baseballfan4877,

thanks for keeping me in the loop !

I'm glad to hear it all works now.

Don't hesitate to post any time you have a question, i'm always around.

Enjoy Spotify 🙂