topic Re: Help! - Some songs won't play. in Desktop (Windows)

Help! - Some songs won't play.

seberi — Tue, 05 Nov 2013 22:43:18 GMT

Hi, I'm getting really frustrated here.

For over a week now some songs won't start playing when I click them or when it gets to their turn to be played.

Examples:

Heinrich Dressel - The black radiant sky

Lost years - Breeze

Everything's looks as it should, besides that the marker that moves along as the song plays, the minute counter and the track length doesn't appear. And of course there's no sound!

They're not local files - just playlists I've built here on my Spotify unlimited account.

And it's not always the same songs that have this problem. Some has started working again, while new songs gets the problem instead!

Tried reinstalling Spotify, setting back my computer, checking for viruses - nothing works and it's driving me crazy!

Really appreciate if someone could help me out!

Re: Help! - Some songs won't play.

oloS — Wed, 06 Nov 2013 16:33:39 GMT

I have the same problem.

It's not fair...

Spotify, do somthing with it, we pay you for streaming music!

For example, three pieces in a row don't play some minutes ago:

OS X 10.8.5

Spotify Premium v. 0.9.4.185.g7545a404

Re: Help! - Some songs won't play.

Stitch — Wed, 06 Nov 2013 14:47:25 GMT

Same problem. :o( I'm paying a tenner a month for this? Here's one that won't play for me. I've done the recommended erasing and reinstalling. No luck.

Throwing Muses – Santa Claus

Re: Help! - Some songs won't play.

Illuminaire — Wed, 06 Nov 2013 14:48:12 GMT

I have the same problem.

Re: Help! - Some songs won't play.

reih — Wed, 06 Nov 2013 15:00:58 GMT

Same problem, and it seems to work for some people when you switch high quality streaming off in the edit - preferences section. But that is not a solution. Only a bad workaround. I 'm paying 10 euro/month just to have high quality. So is there somebody with better solutions/workarouds?

windows 7
ver: 0.9.4.185

Re: Help! - Some songs won't play.

459 — Wed, 06 Nov 2013 16:32:14 GMT

I have similar problems as you do with four of the nine songs on album Pallas - The Cross & The Crucible. The songs don't start to play at all. I tried some of the mentioned songs here and they at least started to play with my computer. I have Spotify Unlimited and HQ is thereby disabled.

Re: Help! - Some songs won't play.

Herregaard — Wed, 06 Nov 2013 17:00:34 GMT

I have the same problem, certain songs just won't play. I have to forward to the next track to resume playing. It's been like this for a week or so.

Vers 0.9.4.185

OS X, 10.9 Mavericks

Re: Help! - Some songs won't play.

freedom — Wed, 06 Nov 2013 17:17:21 GMT

Hello!

I am having the same problem!

I'm paying for unlimited!

But I discovered the webplayer https://play.spotify.com/user

and it saved my day! There the track worked

I can't live without music!

I tried reinstalling it didn't work

I hope it will be solved soon!!!!!

Re: Help! - Some songs won't play.

Joe — Wed, 06 Nov 2013 22:17:04 GMT

Following issues with streamed music over the weekend, deleting your spotify cache and restarting spotify should get things back to normal.

Re: Help! - Some songs won't play.

oloS — Thu, 07 Nov 2013 09:33:33 GMT

Unfortunately it doesn't work.

Re: Help! - Some songs won't play.

Peter__ — Thu, 07 Nov 2013 11:58:36 GMT

Just adjusting the streaming quality in Edit > Preferences > Playback and then restarting the client make a difference?

Would it be possible to catch the console output for Spotify and see if any error messages are being logged in the background?

Peter

Re: Help! - Some songs won't play.

oloS — Thu, 07 Nov 2013 12:14:42 GMT

I pay for Spotify Premium, including due to the better quality

in attachment Spotify logs

Re: Help! - Some songs won't play.

langhorn — Thu, 07 Nov 2013 12:26:52 GMT

Same problem here. On three different Macs. Getting very annoying

Re: Help! - Some songs won't play.

Peter__ — Thu, 07 Nov 2013 12:30:16 GMT

Thanks for the logs @langhorn 🙂

Peter

Re: Help! - Some songs won't play.

langhorn — Thu, 07 Nov 2013 12:38:10 GMT

Sorry Peter. I´m getting these errors

12:36:08.039 I [AppManager.cpp:297 ] Keeping application artist alive because it is "playing".

12:36:16.592 I [audio_streamer.cpp:538 ] 64k-Latency: 8557 ms. Play latency: 8503 ms (ap)

12:36:27.012 I [AppManager.cpp:297 ] Keeping application artist alive because it is "playing".

12:36:31.855 I [AppManager.cpp:297 ] Keeping application artist alive because it is "playing".

12:36:32.314 I [audio_streamer.cpp:538 ] 64k-Latency: 464 ms. Play latency: 436 ms (ap)

12:36:34.093 I [AppManager.cpp:297 ] Keeping application artist alive because it is "playing".

12:36:39.337 I [AppManager.cpp:297 ] Keeping application artist alive because it is "playing".

is that enough or do you need the whole log?

Re: Help! - Some songs won't play.

Peter__ — Thu, 07 Nov 2013 12:41:17 GMT

@langhorn wrote:

Sorry Peter. I´m getting these errors

12:36:08.039 I [AppManager.cpp:297 ] Keeping application artist alive because it is "playing".

12:36:16.592 I [audio_streamer.cpp:538 ] 64k-Latency: 8557 ms. Play latency: 8503 ms (ap)

12:36:27.012 I [AppManager.cpp:297 ] Keeping application artist alive because it is "playing".

12:36:31.855 I [AppManager.cpp:297 ] Keeping application artist alive because it is "playing".

12:36:32.314 I [audio_streamer.cpp:538 ] 64k-Latency: 464 ms. Play latency: 436 ms (ap)

12:36:34.093 I [AppManager.cpp:297 ] Keeping application artist alive because it is "playing".

12:36:39.337 I [AppManager.cpp:297 ] Keeping application artist alive because it is "playing".

is that enough or do you need the whole log?

Would be handy if we could get the whole log - there are no error messages there 😉

Any error message will have:

12:36:39.337 E

For example.

Peter

Re: Help! - Some songs won't play.

MrDelicious — Thu, 07 Nov 2013 12:57:45 GMT

Is there a way to view the logs on Windows?

Re: Help! - Some songs won't play.

langhorn — Thu, 07 Nov 2013 13:01:20 GMT

Hi guys,

To help us troubleshoot this, it'd be super-helpful if the more technical amongst you could post some Console outputs:

For console output using Windows: Start the client with commandline argument -c.
For console output using Windows with client running: Hit ctrl-alt-home with an open client.
For console output using OSX: Start the client with the terminal: /Applications/Spotify.app/Contents/MacOS/Spotify.
For console output using OSX with client running: open Console and filter on spotify.client.

Re: Help! - Some songs won't play.

langhorn — Thu, 07 Nov 2013 13:02:14 GMT

Peter, I sent the log to you as a private mess, dunno why, just felt better

Re: Help! - Some songs won't play.

Peter__ — Thu, 07 Nov 2013 13:05:12 GMT

Thanks @langhorn 🙂

I'll add them to the bug report in the super user area 😉

If anyone else has logs, if you can either post them here or PM them to me either is good!

Thanks guys!

Peter