topic Spotify Error in Desktop (Windows)

Spotify Error

Stovio — Tue, 07 Jan 2020 00:49:47 GMT

Plan

Free

Country

U.S.

Device

Operating System

Windows 10

My Question or Issue

Certain Songs in the playlist I want to listen to says "Spotify can't play this right now. If you have the file on your computer you can import it." I tried googling for an explanation/answer but cannot find one that works

Re: Spotify Error

OneByBoo — Tue, 07 Jan 2020 06:13:26 GMT

Hi there @Stovio,

thanks for reaching out about this !

Normally, when a user is getting an error saying "Can't play this right now" it happens due to connection issues.

What i would like you to try is to have your account tested on different internet connection with a different device (unless you're using a laptop and can test it somewhere else).

Let me know how it goes 🙂

Re: Spotify Error

Stovio — Tue, 07 Jan 2020 22:45:52 GMT

well I restarted Wi-Fi and checked internet speeds. All seemed to be normal. I tried it on my phone but it just didn't seem to work. I guess i'll just have to deal with it then. Every other song seems to work except for a couple of songs on that playlist so oh well.

Re: Spotify Error

Loxer — Wed, 08 Jan 2020 11:21:46 GMT

Hey @Stovio, welcome to the Community.

Hope you're doing great!

Those greyed out songs seem to be local files. Is that playlist yours?

If so just turn on Local files from the Spotify settings.

Hope it helps 🙂