Cannot change profile picture

b3r3ndd — Sun, 19 Jan 2020 21:43:34 GMT

Plan - Premium

Country - Netherlands

Device - Windows 10 pc

If I change my picture in the desktop app it shows it changed on the page but does not update at the top, see attachments as example. If I go in incognito mode in chrome and open my spotify I cannot see the picture, when I restart spotify the client does not see the image, it has been like this for months I thought If I wait long enough it will get fixed, but it seems not.

I googled and reinstalled spotify completely and rebooted PC in between, so is this my problem? I can remove my avatar, but now I cannot set one anymore.

b3r3ndd is my spotify account name.

Re: Cannot change profile picture

OneByBoo — Mon, 20 Jan 2020 06:57:23 GMT

Hi there @b3r3ndd,

thanks for reaching out !

Please find this fixed "ongoing issue" thread on what you're experiencing.

It contains all the thread posted by users around the community and a fix suggested by the Spotify support team.

Let me know if that works for you 🙂

topic Re: Cannot change profile picture in Desktop (Windows)

Cannot change profile picture

Re: Cannot change profile picture