topic Re: Random Malware in Spotify App in Desktop (Windows)

Random Malware in Spotify App

Pharaoh93 — Mon, 03 Feb 2020 22:55:11 GMT

Plan

Free/Premium

Country

Device

(iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016)

Operating System

(iOS 10, Android Oreo, Windows 10,etc.)

My Question or Issue

Since the past week I randomly had this (what I assume is) malware popup in my desktop app. It constantly takes me random ads in my browser and is beyond irritating. I ahve tried uninstalling/reinstalling the app multiple times to no avail. Any idea?

Re: Random Malware in Spotify App

Mario — Wed, 05 Feb 2020 11:34:44 GMT

Hey @Pharaoh93,

Thanks for reaching out about this and welcome to the Community.

You mentioned you already tried reinstalling Spotify to tackle this, but have you also tried a 'clean' reinstall?

If you haven't, check this Spotify Answer to find out how that works for your device and operating system. It'll provide you with a brand-new as well the most up-to-date version of the app.

Let us know how you get on. We'll look out for your reply!