topic Re: Spotify cuts the screen. in Desktop (Windows)

Spotify cuts the screen.

RomiErgon — Mon, 10 Feb 2020 13:56:54 GMT

Plan

Free

Country

Finland

Device

Operating System

Windows 10

My Question or Issue

Hey.

Spotify is cutting the playlists, and also the Recently played doesnt refresh,

how can i fix it ?

Re: Spotify cuts the screen.

Mario — Mon, 10 Feb 2020 14:30:57 GMT

Hey @RomiErgon,

Welcome to the Spotify Community and thanks for reaching out about this here.

It'd be great for you to perform a clean reinstall and start with a brand-new as well as the latest version of the Spotify app to see whether what you reported is fixed as a result.

Take a look at this Spotify answer to find out how the clean reinstall procedure works for your Windows 10.

Hope you'll find this info useful. Let us know if we can help any further!

Re: Spotify cuts the screen.

RomiErgon — Mon, 10 Feb 2020 14:35:43 GMT

hey.
i did it 5 times, it's like that for a long time.
any other solution?

Re: Spotify cuts the screen.

Mario — Tue, 11 Feb 2020 09:09:53 GMT

Hey @RomiErgon,

Thanks for keeping us in the loop.

Just to confirm, are the steps you followed to attempt reinstalling Spotify the 'Windows 10 related' steps featured in this page? Asking since there's also this support article providing some steps to reinstall the app and both are useful, but the first link will give you some 'extra' steps which can make the difference in this case since, by following them, you'll have a brand-new as well as the most updated version of the Spotify app.

Before making any further attempts with reinstalling Spotify, would you also mind turning off the Hardware Acceleration option in the app? Everything should run more smoothly as a result. To do this, click the Alt key while using the app > View > Hardware Acceleration.

Let us know how you get on. We'll look out for your reply!