topic Re: Scratched Record? in Desktop (Windows)

Scratched Record?

Novabella — Thu, 13 Apr 2017 01:27:02 GMT

So I'm listening to music while drawing, when suddenly the song I'm listening to repeats a part a few times. It was like when there was a scratch in a record, and it just plays the last 2 seconds over and over. At first I thought I was crazy, but I quickly saved the last 5 minutes of my drawing with shadowplay, and listened to it, and no. It really just repeated the part a few times. I listened to the part over a few times, it hasn't done it again since.

Re: Scratched Record?

Maria_B — Sat, 15 Apr 2017 23:31:50 GMT

Hey @Novabella!

Welcome to the Spotify Community.

That's odd. Is this still happening? If so, can you give us some more info about this issue? Let us know:

Does this happen when you reproduce any of your playlists?
Can you let us know if this started happening after a specific update or event?
Could you let us know what device/operating system and Spotify version you're currently using?

We'll see what we can suggest.

Re: Scratched Record?

Novabella — Mon, 17 Apr 2017 09:02:24 GMT

Hi, I don't know exactly which update it started on, but it did only just
start a few days ago, and has happened a few times since then. I'm not sure
if it's just reacting weirdly to local music, or if I've just gotten lucky
and it hasn't skipped on online music YET. I'm not sure how else to word it
other than it repeats a small 1-2 second part of the song a bunch until I
pause the song and then hit play again. I haven't really noticed anything
specific happening to cause this though.

Re: Scratched Record?

daha6439 — Tue, 11 Feb 2020 13:38:17 GMT

This is happening to me too. I run Windows 10 on a Dell PC, a rather old one at that. This happens when I have Spotify playing in the background and work online with other things, like editing text in an application. The editor freezes for 1-3 seconds, and I cannot input antything, while Spotify repeats the same second over and over again. Then it continues playing like nothing happened.

I'm thinking this is some sort of timeout or buffering problem with the computer. Maybe this is a feature to keep playing the track?

Re: Scratched Record?

Ivan — Tue, 18 Feb 2020 07:52:57 GMT

Hey there @daha6439,

Thanks for reaching out to the Community about this.

Just to confirm, have you tried a clean reinstall of the Spotify app on your device? We recommend this step as it'll remove the old drivers first and then install the new ones. It'll also get you the latest version of Spotify. This tends to solve issues like the one you're experiencing.

Do you mind sending us the URI of the song in question? This way we can take a closer look on our side as well.

We'll look out for your reply.