Music stops playing

sti727 — Mon, 02 Mar 2020 19:07:52 GMT

Plan

Premium

Country

Device

Both on my pc, laptop and iphone 8

Operating System

Everything is up to date

My Question or Issue

I get to play about 20 seconds. Sometimes more and sometimes less. And then my music just stops until I got hit the play button again. It does it every single time and just started doing it today

Re: Music stops playing

Ivan — Wed, 04 Mar 2020 11:22:40 GMT

Hey there @sti727,

Thanks for reaching out - we’re here to help!

Just to confirm, have you tried a clean reinstall of the Spotify app on all the devices? We recommend this step as it'll remove the old drivers first and then install the new ones. It'll also get you the latest version of Spotify. These changes tend to solve issues like the one you're experiencing. Give your device a quick restart as well before you open the newly installed app.

It's also a good idea to test if you observe the same under a different network. If it works with another connection, it's best to contact the service provider of the original network for more information. For example, some shared or public networks (e.g. schools/work/office) might restrict access to certain services, which would explain what happened here.

Hope this helps. Let us know how it goes.

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Music stops playing

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