topic Queued songs are deleted when adding a song to queue during an advertisement in Desktop (Windows)

Queued songs are deleted when adding a song to queue during an advertisement

theland11 — Tue, 10 Mar 2020 08:06:11 GMT

Plan

Free

Country

Device

Desktop PC, Windows standalone app (not Windows App Store)

Operating System

Windows 10

My Question or Issue

Hi! If I add a song to the queue during a commercial when I already have songs queued, it deletes the queue and only keeps the one queued song (which plays immediately after the ad, since others are deleted.

This does not affect 'Next Up' tracks.

Thanks!

Re: Queued songs are deleted when adding a song to queue during an advertisement

Mario — Wed, 11 Mar 2020 14:48:39 GMT

Hey @theland11,

Thanks for reaching out about this here in the Community.

Just to confirm, does what you reported still happen if you log out and then back in to your account or if you use a different internet connection?

It'd also be great to double-check the app is up-to-date and try a reinstall if you still experience what you reported.

If none of these suggestions do the trick, let us know and we'll start looking into this in greater detail.

We'll look out for your reply!

Re: Queued songs are deleted when adding a song to queue during an advertisement

theland11 — Sat, 14 Mar 2020 03:03:16 GMT

Hello!

Thanks for the reply!

I have done all of the above, it happens on my work PC and home, and I had a new computer recently, so brand new installation. I have logged out and back many times.

It seems to be a software bug (I searched online, and have seen other encountered, but no fix).

Thanks kindly for the help!

Re: Queued songs are deleted when adding a song to queue during an advertisement

dduck — Wed, 01 Jul 2020 11:39:35 GMT

This is so much still a problem, and one with a long history ... Why isn't it resolved?

https://community.spotify.com/t5/Desktop-Mac/Queue-gets-deleted-when-adding-songs-while-advertisement-is/m-p/4831263#M539734