Randomly set volume to zero, active repeat and change playlist

Elderane — Mon, 23 Mar 2020 11:16:36 GMT

Plan

Free

Country

Spain

Device

DeskTop

Operating System

Windows 10

My Question or Issue

Randonly, while I'm listening music, the sound stop. When I look the app, I see the volume set to 0, the "repeat one" option actived and playing a unkowned album. This have been happen many times this morning. It's a bug? a virus? somebody is trying to use cheaps to increase their song plays?

Re: Randomly set volume to zero, active repeat and change playlist

Ivan — Wed, 25 Mar 2020 13:29:31 GMT

Hey there @Elderane,

Thanks for reaching out to us about this - we'll be glad to help you out here.

If you notice any suspicious activity on your Spotify account, always follow the steps below first:

Open the Reset Password form in a private/incognito window and create a new, strong password you haven’t used for another online service;
Open your Account Page, scroll down and click on SIGN OUT EVERYWHERE.

Additional info on how to protect your Spotify account can be found here.

Hope this helps. Let us know how it goes.

topic Re: Randomly set volume to zero, active repeat and change playlist in Desktop (Windows)

Randomly set volume to zero, active repeat and change playlist

Re: Randomly set volume to zero, active repeat and change playlist