topic Re: Loading problem in spotify app and in web browser in Desktop (Windows)

Loading problem in spotify app and in web browser

czincz93 — Sat, 14 Dec 2013 19:34:46 GMT

I'm new user and I have some problems in browsing lists in app & browser. It's shows loading indicator all the time. The same problem with top lists. I've tried clean install & it worked for a few seconds but then again its not working. On other PCs & internet connection the same. Account problem maybe...

- premium trial

- win8 x64

- Poland

screens & log

http://pastebin.com/ApQUS555

Please help

Sorry for my language.

Re: Loading problem in spotify app and in web browser

Battis — Mon, 16 Dec 2013 12:24:37 GMT

I have the same issue and nothing can fix it. I've tried to reinstall Spotify, downgrade to 0.8.5, remove all cache and clean registry, run Spotify with additional parameters like this:

%APPDATA%\Spotify\spotify.exe --disable-accelerated-layers --disable-accelerated-fixed-root-background

but everything failed and I still have blank page or endless loading circle.

Can anyone tell us what to do?

Re: Loading problem in spotify app and in web browser

brokerski — Mon, 06 Jan 2014 20:15:15 GMT

Hello,

has anybody solved the issue? I have the same problem, difference is only OS - I have Win 7.

Re: Loading problem in spotify app and in web browser

neonkowy — Mon, 06 Jan 2014 20:50:44 GMT

Same here. I'm using just Web Player, and when i click on "Browse" i have just infinite indiciator. I'm on Firefox 26.0, and Archlinux x64 with XFCE. In Firebug i have waiting connection for https://api.tunigo.com/v3/genres?callback=calltbrm0r&max=1000&suppress_response_codes=1 URL.

Re: Loading problem in spotify app and in web browser

Peter__ — Mon, 06 Jan 2014 20:56:05 GMT

Browse appears to be having some issues at the minute - the staff are aware of the issue.

Re: Loading problem in spotify app and in web browser

Battis — Mon, 06 Jan 2014 20:57:33 GMT

I've found a solution for that, try change the language. I assume you have Polish, so try change it into English, that should help 😉 If not, update Adobe Flash. At worst, you will have to wait for the update...

Re: Loading problem in spotify app and in web browser

neonkowy — Mon, 06 Jan 2014 21:05:36 GMT

Thanks Battis! You know what? Changed language from Polish to English and "Browse" is working now. The interesting part is that Firefox probably cached my previous labels, so i have "browse" working, and polish labels 🙂

Re: Loading problem in spotify app and in web browser

czincz93 — Mon, 06 Jan 2014 21:30:27 GMT

After few days its started working... 🙂 without language change

Re: Loading problem in spotify app and in web browser

joaquimmanjon — Sun, 29 Jun 2014 16:49:45 GMT

Good afternoon,

Well, it is still the same thing. My browser is not running. I have running the Classify and Legend apps, but not the browser, nor the links to other artists...

It is frustrating, and I am pondering cancelling everything...

Thank you,

@Peter wrote:

Browse appears to be having some issues at the minute - the staff are aware of the issue.

Re: Loading problem in spotify app and in web browser

Peter__ — Sun, 29 Jun 2014 16:58:13 GMT

@joaquimmanjon - Are you using the desktop or web player? Also, do you just get blank pages?

Re: Loading problem in spotify app and in web browser

joaquimmanjon — Mon, 30 Jun 2014 07:44:32 GMT

Hi Peter,
I am using the desktop player. I get blank pages on "Browse", "Discover", "Radio"... I can listen to my previous lists and I can listen to the Classify and The Legacy of apps. But when I click on an artist, song, etc., I also get a blank page.

Also, the Browser (Search function) is not running. When I search for anything I only get blank pages.

Thank you very much for your replay, and thanks in advance for any help to continue using Spotify. I love Spotify and would like to continue using it.

Thanks again,

@Peter wrote:
@joaquimmanjon - Are you using the desktop or web player? Also, do you just get blank pages?

Re: Loading problem in spotify app and in web browser

Joe — Mon, 30 Jun 2014 11:09:53 GMT

If you're using windows, could you try exiting spotify and try launching spotify from the Run command with

%APPDATA%\Spotify\spotify.exe --disable-accelerated-layers --disable-accelerated-fixed-root-background

Re: Loading problem in spotify app and in web browser

joaquimmanjon — Mon, 30 Jun 2014 23:02:02 GMT

It is running!!! Thanks so much, jwylot!
So now, I will always have to launch it this way? Well, I will try next time and will see.

Anyway, your input has been succesful.

I would like to be of service to any other users experiencing this issue.

Have a nice time,

Joaquim

jwylot wrote:

If you're using windows, could you try exiting spotify and try launching spotify from the Run command with
%APPDATA%\Spotify\spotify.exe --disable-accelerated-layers --disable-accelerated-fixed-root-background

Re: Loading problem in spotify app and in web browser

joaquimmanjon — Tue, 01 Jul 2014 07:36:29 GMT

Hi, this morning I changed the "destiny" path in the Spotify shortcut properties to the line suggested on previous messages and the problem is absolutely solved.

Thanks again! Really, the Community Forum is a wonderful aid.

Joaquim

Re: Loading problem in spotify app and in web browser

Joe — Tue, 01 Jul 2014 12:43:17 GMT

Glad it worked 🙂

Re: Loading problem in spotify app and in web browser

Sphynx25 — Sat, 12 Jul 2014 08:27:59 GMT

Same problem here. Desktop client on Win7 64bit.

For me it's the browse page that goes with infinite loading circle, all others are fine.

Any ideas?

Of course I tried the suggested things in this topic here.

Re: Loading problem in spotify app and in web browser

Joe — Sat, 12 Jul 2014 09:05:09 GMT

Do all the tabs in Your Music load for you normally @Sphynx25 ? If not, you may be affected by the server issues discussed here.

Re: Loading problem in spotify app and in web browser

Sphynx25 — Sat, 12 Jul 2014 09:08:53 GMT

Yeah you are right. Artists and Albums do not load. They give an errror message. Thanks for the heads up.

Re: Loading problem in spotify app and in web browser

thuja — Tue, 12 Aug 2014 05:45:10 GMT

Yay! This solution (launching Spotify win app from command line with the extra parameters) worked for me - thanks!

Re: Loading problem in spotify app and in web browser

a7med701 — Wed, 29 Jun 2016 14:25:58 GMT