https://community.spotify.com/t5/Desktop-Windows/Spotify-attempts-to-open-then-just-shuts-down/m-p/4941163#M85708 <P>Hey there folks,</P> <P>&nbsp;</P> <P>Our tech teams are still looking into this however, since we haven't received any other contacts or reports after we asked for more info, we're now moving this thread back to the Help Boards.</P> <P>&nbsp;</P> <P><SPAN>If you come across this issue in the future, try switching the proxy setting from "auto-detect" to "no proxy" and in case that doesn't do the trick, make sure to</SPAN>&nbsp;cover the following troubleshooting steps:</P> <P>&nbsp;</P> <UL> <LI data-ghq-card-content-type="BULLETED_LIST_ITEM" data-slate-fragment="%7B%22kind%22%3A%22document%22%2C%22data%22%3A%7B%7D%2C%22nodes%22%3A%5B%7B%22kind%22%3A%22block%22%2C%22type%22%3A%22BULLETED_LIST%22%2C%22isVoid%22%3Afalse%2C%22data%22%3A%7B%7D%2C%22nodes%22%3A%5B%7B%22kind%22%3A%22block%22%2C%22type%22%3A%22BULLETED_LIST_ITEM%22%2C%22isVoid%22%3Afalse%2C%22data%22%3A%7B%7D%2C%22nodes%22%3A%5B%7B%22kind%22%3A%22block%22%2C%22type%22%3A%22paragraph%22%2C%22isVoid%22%3Afalse%2C%22data%22%3A%7B%7D%2C%22nodes%22%3A%5B%7B%22kind%22%3A%22text%22%2C%22leaves%22%3A%5B%7B%22kind%22%3A%22leaf%22%2C%22text%22%3A%22Perform%20a%20clean%20reinstall.%22%2C%22marks%22%3A%5B%5D%7D%5D%7D%5D%7D%5D%7D%2C%7B%22kind%22%3A%22block%22%2C%22type%22%3A%22BULLETED_LIST_ITEM%22%2C%22isVoid%22%3Afalse%2C%22data%22%3A%7B%7D%2C%22nodes%22%3A%5B%7B%22kind%22%3A%22block%22%2C%22type%22%3A%22paragraph%22%2C%22isVoid%22%3Afalse%2C%22data%22%3A%7B%7D%2C%22nodes%22%3A%5B%7B%22kind%22%3A%22text%22%2C%22leaves%22%3A%5B%7B%22kind%22%3A%22leaf%22%2C%22text%22%3A%22Check%20the%20firewall%20and%20make%20sure%20Spotify%20is%20%5C%22whitelisted%5C%22.%22%2C%22marks%22%3A%5B%5D%7D%5D%7D%5D%7D%5D%7D%2C%7B%22kind%22%3A%22block%22%2C%22type%22%3A%22BULLETED_LIST_ITEM%22%2C%22isVoid%22%3Afalse%2C%22data%22%3A%7B%7D%2C%22nodes%22%3A%5B%7B%22kind%22%3A%22block%22%2C%22type%22%3A%22paragraph%22%2C%22isVoid%22%3Afalse%2C%22data%22%3A%7B%7D%2C%22nodes%22%3A%5B%7B%22kind%22%3A%22text%22%2C%22leaves%22%3A%5B%7B%22kind%22%3A%22leaf%22%2C%22text%22%3A%22Disable%20any%20antivirus%20software%2C%20and%20turn%20off%20VPN%20if%20in%20use.%22%2C%22marks%22%3A%5B%5D%7D%5D%7D%5D%7D%5D%7D%2C%7B%22kind%22%3A%22block%22%2C%22type%22%3A%22BULLETED_LIST_ITEM%22%2C%22isVoid%22%3Afalse%2C%22data%22%3A%7B%7D%2C%22nodes%22%3A%5B%7B%22kind%22%3A%22block%22%2C%22type%22%3A%22paragraph%22%2C%22isVoid%22%3Afalse%2C%22data%22%3A%7B%7D%2C%22nodes%22%3A%5B%7B%22kind%22%3A%22text%22%2C%22leaves%22%3A%5B%7B%22kind%22%3A%22leaf%22%2C%22text%22%3A%22Check%20if%20the%20proxy%20settings%20are%20set%20to%20default%20(auto-detect).%22%2C%22marks%22%3A%5B%5D%7D%5D%7D%5D%7D%5D%7D%2C%7B%22kind%22%3A%22block%22%2C%22type%22%3A%22BULLETED_LIST_ITEM%22%2C%22isVoid%22%3Afalse%2C%22data%22%3A%7B%7D%2C%22nodes%22%3A%5B%7B%22kind%22%3A%22block%22%2C%22type%22%3A%22paragraph%22%2C%22isVoid%22%3Afalse%2C%22data%22%3A%7B%7D%2C%22nodes%22%3A%5B%7B%22kind%22%3A%22text%22%2C%22leaves%22%3A%5B%7B%22kind%22%3A%22leaf%22%2C%22text%22%3A%22Remove%20host%20files%20(highly%20optional%2C%20but%20steps%20can%20be%20found%20%22%2C%22marks%22%3A%5B%5D%7D%5D%7D%2C%7B%22kind%22%3A%22inline%22%2C%22type%22%3A%22LINK%22%2C%22isVoid%22%3Afalse%2C%22data%22%3A%7B%22href%22%3A%22https%3A%2F%2Fapp.getguru.com%2Fcard%2Fixe6MLkT%2FDesktop-playback-and-playlist-issues%22%2C%22hasPlaceholder%22%3Afalse%2C%22editing%22%3Afalse%7D%2C%22nodes%22%3A%5B%7B%22kind%22%3A%22text%22%2C%22leaves%22%3A%5B%7B%22kind%22%3A%22leaf%22%2C%22text%22%3A%22here%22%2C%22marks%22%3A%5B%5D%7D%5D%7D%5D%7D%2C%7B%22kind%22%3A%22text%22%2C%22leaves%22%3A%5B%7B%22kind%22%3A%22leaf%22%2C%22text%22%3A%22).%20%22%2C%22marks%22%3A%5B%5D%7D%5D%7D%5D%7D%5D%7D%2C%7B%22kind%22%3A%22block%22%2C%22type%22%3A%22BULLETED_LIST_ITEM%22%2C%22isVoid%22%3Afalse%2C%22data%22%3A%7B%7D%2C%22nodes%22%3A%5B%7B%22kind%22%3A%22block%22%2C%22type%22%3A%22paragraph%22%2C%22isVoid%22%3Afalse%2C%22data%22%3A%7B%7D%2C%22nodes%22%3A%5B%7B%22kind%22%3A%22text%22%2C%22leaves%22%3A%5B%7B%22kind%22%3A%22leaf%22%2C%22text%22%3A%22Try%20some%20additional%20isolation%20procedures%20such%20as%3A%22%2C%22marks%22%3A%5B%5D%7D%5D%7D%5D%7D%2C%7B%22kind%22%3A%22block%22%2C%22type%22%3A%22BULLETED_LIST%22%2C%22isVoid%22%3Afalse%2C%22data%22%3A%7B%7D%2C%22nodes%22%3A%5B%7B%22kind%22%3A%22block%22%2C%22type%22%3A%22BULLETED_LIST_ITEM%22%2C%22isVoid%22%3Afalse%2C%22data%22%3A%7B%7D%2C%22nodes%22%3A%5B%7B%22kind%22%3A%22block%22%2C%22type%22%3A%22paragraph%22%2C%22isVoid%22%3Afalse%2C%22data%22%3A%7B%7D%2C%22nodes%22%3A%5B%7B%22kind%22%3A%22text%22%2C%22leaves%22%3A%5B%7B%22kind%22%3A%22leaf%22%2C%22text%22%3A%22Switching%20to%20another%20internet%20connection%20(WiFi%2C%20mobile%20data%20via%20tethering%2C%20or%20going%20direct%20via%20LAN%20cable)%22%2C%22marks%22%3A%5B%5D%7D%5D%7D%5D%7D%5D%7D%2C%7B%22kind%22%3A%22block%22%2C%22type%22%3A%22BULLETED_LIST_ITEM%22%2C%22isVoid%22%3Afalse%2C%22data%22%3A%7B%7D%2C%22nodes%22%3A%5B%7B%22kind%22%3A%22block%22%2C%22type%22%3A%22paragraph%22%2C%22isVoid%22%3Afalse%2C%22data%22%3A%7B%7D%2C%22nodes%22%3A%5B%7B%22kind%22%3A%22text%22%2C%22leaves%22%3A%5B%7B%22kind%22%3A%22leaf%22%2C%22text%22%3A%22Using%20other%20devices%20and%20a%20different%20computer%2C%20if%20available%22%2C%22marks%22%3A%5B%5D%7D%5D%7D%5D%7D%5D%7D%2C%7B%22kind%22%3A%22block%22%2C%22type%22%3A%22BULLETED_LIST_ITEM%22%2C%22isVoid%22%3Afalse%2C%22data%22%3A%7B%7D%2C%22nodes%22%3A%5B%7B%22kind%22%3A%22block%22%2C%22type%22%3A%22paragraph%22%2C%22isVoid%22%3Afalse%2C%22data%22%3A%7B%7D%2C%22nodes%22%3A%5B%7B%22kind%22%3A%22text%22%2C%22leaves%22%3A%5B%7B%22kind%22%3A%22leaf%22%2C%22text%22%3A%22Trying%20two%20test%20accounts%2C%20on%20Free%20and%20on%20Premium%22%2C%22marks%22%3A%5B%5D%7D%5D%7D%5D%7D%5D%7D%2C%7B%22kind%22%3A%22block%22%2C%22type%22%3A%22BULLETED_LIST_ITEM%22%2C%22isVoid%22%3Afalse%2C%22data%22%3A%7B%7D%2C%22nodes%22%3A%5B%7B%22kind%22%3A%22block%22%2C%22type%22%3A%22paragraph%22%2C%22isVoid%22%3Afalse%2C%22data%22%3A%7B%7D%2C%22nodes%22%3A%5B%7B%22kind%22%3A%22text%22%2C%22leaves%22%3A%5B%7B%22kind%22%3A%22leaf%22%2C%22text%22%3A%22Accessing%20the%20%22%2C%22marks%22%3A%5B%5D%7D%5D%7D%2C%7B%22kind%22%3A%22inline%22%2C%22type%22%3A%22LINK%22%2C%22isVoid%22%3Afalse%2C%22data%22%3A%7B%22href%22%3A%22http%3A%2F%2Fopen.spotify.com%22%2C%22hasPlaceholder%22%3Afalse%2C%22editing%22%3Afalse%7D%2C%22nodes%22%3A%5B%7B%22kind%22%3A%22text%22%2C%22leaves%22%3A%5B%7B%22kind%22%3A%22leaf%22%2C%22text%22%3A%22Spotify%20Web%20Player%22%2C%22marks%22%3A%5B%5D%7D%5D%7D%5D%7D%2C%7B%22kind%22%3A%22text%22%2C%22leaves%22%3A%5B%7B%22kind%22%3A%22leaf%22%2C%22text%22%3A%22%20before%20re-attempting%20to%20log%20back%20in%20to%20the%20desktop%20client%22%2C%22marks%22%3A%5B%5D%7D%5D%7D%5D%7D%5D%7D%2C%7B%22kind%22%3A%22block%22%2C%22type%22%3A%22BULLETED_LIST_ITEM%22%2C%22isVoid%22%3Afalse%2C%22data%22%3A%7B%7D%2C%22nodes%22%3A%5B%7B%22kind%22%3A%22block%22%2C%22type%22%3A%22paragraph%22%2C%22isVoid%22%3Afalse%2C%22data%22%3A%7B%7D%2C%22nodes%22%3A%5B%7B%22kind%22%3A%22text%22%2C%22leaves%22%3A%5B%7B%22kind%22%3A%22leaf%22%2C%22text%22%3A%22Running%20Spotify%20on%20Safe%20Mode%22%2C%22marks%22%3A%5B%5D%7D%5D%7D%5D%7D%5D%7D%5D%7D%5D%7D%5D%7D%5D%7D"><SPAN data-ghq-card-content-type="paragraph">Perform a clean reinstall. You can find the exact steps to do so&nbsp;<A href="https://community.spotify.com/t5/Spotify-Answers/How-can-I-perform-a-clean-reinstall-of-the-app/ta-p/4746485" target="_self">here</A>.</SPAN></LI> <LI data-ghq-card-content-type="BULLETED_LIST_ITEM"><SPAN data-ghq-card-content-type="paragraph">Check the firewall and make sure Spotify is set as an exception.</SPAN></LI> <LI data-ghq-card-content-type="BULLETED_LIST_ITEM"><SPAN data-ghq-card-content-type="paragraph">Disable any antivirus or ad-blocking software, and turn off VPN if in use.</SPAN></LI> <LI data-ghq-card-content-type="BULLETED_LIST_ITEM"><SPAN data-ghq-card-content-type="paragraph">Remove entries in the hosts file. Head&nbsp;<A href="https://community.spotify.com/t5/Spotify-Answers/Web-Player-doesn-t-play-any-music-what-to-do/ta-p/4631351" target="_blank" rel="noopener">here</A>&nbsp;to find out how.</SPAN></LI> <LI data-ghq-card-content-type="BULLETED_LIST_ITEM"><SPAN data-ghq-card-content-type="paragraph">If possible, switch to another internet connection (WiFi, mobile data via tethering, or going direct via LAN cable).</SPAN></LI> <LI data-ghq-card-content-type="BULLETED_LIST_ITEM"><SPAN data-ghq-card-content-type="paragraph">Try accessing the&nbsp;<A href="http://open.spotify.com/" target="_blank" rel="noreferrer noopener nofollow noopener noreferrer" data-ghq-card-content-type="LINK">web player</A>&nbsp;before re-attempting to log back in to the desktop client.</SPAN></LI> <LI data-ghq-card-content-type="BULLETED_LIST_ITEM"><SPAN data-ghq-card-content-type="paragraph">Run Spotify on Safe Mode.</SPAN></LI> </UL> <P><SPAN>Hope this info is helpful but don't hesitate to give us a shout if there's anything else!</SPAN></P> Thu, 13 May 2021 13:45:51 GMT Xenia 2021-05-13T13:45:51Z