topic Re: I can't add a profile picture, playlist cover, or playlist details. in Desktop (Windows)

I can't add a profile picture, playlist cover, or playlist details.

yellowgages — Sat, 06 Jun 2020 23:27:32 GMT

There isn't even an option for it. I'm using the Windows app, not the web browser, and based on what I've seen, there's supposed to be a pencil icon when you hover over the playlist cover or profile picture to change the pictures and nothing shows up or happens when I hover over it. I even uninstalled and reinstalled the app and nothing changed.

Re: I can't add a profile picture, playlist cover, or playlist details.

Ivan — Sun, 07 Jun 2020 10:52:55 GMT

Hey there @yellowgages,

Thanks for reaching out to us about this - we'll be glad to help you out here.

Keep in mind we’re often testing and launching app improvements and new features. This means you might see something on the app your friend doesn’t, or get a new feature to try only temporarily. Check out this help article for more info about test features.

We’d also suggest you go to this Live Idea for creating a switch between the new and old design of the desktop app and add your vote to it by clicking on the +VOTE button. We always take new ideas and feedback into consideration to improve the app. Here you can read more on how ideas work.

As a heads-up, it's good to know that the higher the number of votes an idea gets, the more likely it is for the idea to be implemented 🙂

Hope this helps. Let us know if you have any more questions.

Re: I can't add a profile picture, playlist cover, or playlist details.

yellowgages — Sun, 07 Jun 2020 19:59:39 GMT

So what you're saying is that there's no way to fix it?

Re: I can't add a profile picture, playlist cover, or playlist details.

TLSOfficial — Sat, 13 Jun 2020 05:04:29 GMT

Wow their answer was a whole lot of nothing. Sorry you didn't get your question answered helpfully. I'm also trying to change my profile picture. 😕

Re: I can't add a profile picture, playlist cover, or playlist details.

Xenia — Thu, 18 Jun 2020 14:24:21 GMT

Hello @TLSOfficial,

You should still be able to change your profile picture on mobile by following the steps on this support page.

If you don't see the changes right away, try restarting the app as well as logging out and back in.

Hope this helps! We'll be here if you have any other questions 🙂