https://community.spotify.com/t5/Desktop-Windows/Despues-de-2-segundos-canci%C3%B3n-pierde-instrumentos-y-se-escucha/m-p/4981411#M87737 <P>Hey there <a href="https://community.spotify.com/t5/user/viewprofilepage/user-id/23121777">@djvalenzuela</a>!<BR /> &nbsp;<BR /> Thanks for reaching out to us! We'll be happy to help you sort this out and&nbsp;hopefully you don't us replying in English.<BR /> &nbsp;<BR /> You could start with a clean reinstall of the app with the steps <A href="https://community.spotify.com/t5/Spotify-Answers/How-can-I-perform-a-clean-reinstall-of-the-app/ta-p/4746485" target="_blank">here </A>to make sure that all old files that might be causing trouble are gone.<BR /> &nbsp;<BR /> It's also important that you re-download Spotify&nbsp;from the Microsoft store.<BR /> &nbsp;<BR /> Give your device a quick restart before you start the newly installed app.<BR /> &nbsp;<BR /> In case the issue persists, could you send us a video or a recording of your issue so that we could investigate further?</P><P><BR /> We'll be on the lookout for your reply.</P> Sun, 21 Jun 2020 14:39:08 GMT Elena 2020-06-21T14:39:08Z https://community.spotify.com/t5/Desktop-Windows/Despues-de-2-segundos-canci%C3%B3n-pierde-instrumentos-y-se-escucha/m-p/4978836#M87652 <P><STRONG>Plan</STRONG></P><P>Free/Premium</P><P><STRONG>Country</STRONG></P><P>&nbsp;</P><P><STRONG>Device</STRONG></P><P>(iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016)</P><P><STRONG>Operating System</STRONG></P><P>(iOS 10, Android&nbsp;Oreo, Windows 10,etc.)</P><P>&nbsp;</P><P><STRONG>My Question or Issue</STRONG></P><P>&nbsp;</P> Wed, 17 Jun 2020 16:55:47 GMT https://community.spotify.com/t5/Desktop-Windows/Despues-de-2-segundos-canci%C3%B3n-pierde-instrumentos-y-se-escucha/m-p/4978836#M87652 djvalenzuela 2020-06-17T16:55:47Z https://community.spotify.com/t5/Desktop-Windows/Despues-de-2-segundos-canci%C3%B3n-pierde-instrumentos-y-se-escucha/m-p/4981411#M87737 <P>Hey there <a href="https://community.spotify.com/t5/user/viewprofilepage/user-id/23121777">@djvalenzuela</a>!<BR /> &nbsp;<BR /> Thanks for reaching out to us! We'll be happy to help you sort this out and&nbsp;hopefully you don't us replying in English.<BR /> &nbsp;<BR /> You could start with a clean reinstall of the app with the steps <A href="https://community.spotify.com/t5/Spotify-Answers/How-can-I-perform-a-clean-reinstall-of-the-app/ta-p/4746485" target="_blank">here </A>to make sure that all old files that might be causing trouble are gone.<BR /> &nbsp;<BR /> It's also important that you re-download Spotify&nbsp;from the Microsoft store.<BR /> &nbsp;<BR /> Give your device a quick restart before you start the newly installed app.<BR /> &nbsp;<BR /> In case the issue persists, could you send us a video or a recording of your issue so that we could investigate further?</P><P><BR /> We'll be on the lookout for your reply.</P> Sun, 21 Jun 2020 14:39:08 GMT https://community.spotify.com/t5/Desktop-Windows/Despues-de-2-segundos-canci%C3%B3n-pierde-instrumentos-y-se-escucha/m-p/4981411#M87737 Elena 2020-06-21T14:39:08Z