Spotify stops whenever ads pop up

Nifon — Fri, 07 Aug 2020 07:41:30 GMT

Plan

Free/Premium

Country

Device

Operating System

Windows 10

My Question or Issue

This started a few days ago. When I play songs it goes fine for a few until an ad pops up, then it just stops so I have to restart Spotify every time this happens. I tried the clean reinstall but it's still happening.

Re: Spotify stops whenever ads pop up

Elena — Sun, 09 Aug 2020 08:16:05 GMT

Hey there @Nifon!

Thanks for reaching out to us and welcome to the Community! This doesn't sound right and we'll be happy to help you sort this out.

It's a good to start with a clean reinstall but it's also important that you re-download the app from the Microsoft store, so we'd recommend checking that.

Give your device a quick restart before you start the newly installed app.

In case the issue persists, could you ask a friend or a family member to log in on your computer and test this out to see if they get the same issue?

We'll be on the lookout for your reply.

topic Spotify stops whenever ads pop up in Desktop (Windows)

Spotify stops whenever ads pop up

Re: Spotify stops whenever ads pop up