topic Re: Error code: accesspoint:39 Can't log in in Desktop (Windows)

Error code: accesspoint:39 Can't log in

jacophilipvanwy — Sun, 09 Aug 2020 08:03:52 GMT

Plan

Premium Duo

Country

South Africa

Device

Laptop

Operating System

Windows

My Question or Issue

I cannot log into my Desktop app. It gives an Error code: accesspoint:39 error. I have tried all of the following:

Uninstalled and reinstalled spotify app
Changed country in spotify account
Changed proxy settings to no proxy in spotify app
Allowed spotify access on Windows firewall
Have tried logging out of all devices and logging back in
Have tried using different networks and internet connections

None of it has worked.

Please help.

Re: Error code: accesspoint:39 Can't log in

Ivan — Sun, 09 Aug 2020 11:34:44 GMT

Hey there @jacophilipvanwy,

Welcome to the Community!

There might be a few reasons for getting this error message when trying to log in. We recommend you try the following:

Remove all entries from the Windows hosts file (not just the Spotify ones)
Uninstall any ad-blocker apps
Run Windows in Safe Mode with Networking - if the app works with no issues there, we'd suggest adjusting different network settings and uninstalling any software that might be conflicting with Spotify's connectivity
Try restarting your computer in Safe mode with Networking enabled (usually accessible by pressing F8 during boot-up) and try deleting all files containing Spotify again from there before downloading and installing Spotify from the Windows Apps store
If possible, try connecting your desktop to the internet via a mobile hot spot. Should the app work through it, consult with your router's manufacturer
If you're on a non-personal device or network (student laptop, student network, corporate laptop, corporate network) get in touch with the administrator for more help

If none of the above helps, send us a screenshot displaying the error message you get. Just attach the image to your next response to us by using the Insert Photos option in the post editor. This way we can take a closer look at the issue.

Hope this helps. If you have more questions, don't hesitate to reach out again.

Re: Error code: accesspoint:39 Can't log in

jacophilipvanwy — Mon, 10 Aug 2020 18:32:16 GMT

Unfortunately none of the suggestions worked.

Re: Error code: accesspoint:39 Can't log in

Petya — Tue, 11 Aug 2020 06:26:52 GMT

Hey there @jacophilipvanwy,

Thanks for reaching out again.

We have another suggestion. Try logging in your account page and changing your Country settings. If you've recently been abroad, make sure you select the country you are currently in. If that's already the case, try switching back to the last country you've been to.

Keep us in the loop. We'll be on the lookout for your reply.

Have a great day!

Re: Error code: accesspoint:39 Can't log in

2049 — Sun, 23 May 2021 07:59:01 GMT

I'm also, did you solve it?

Re: Error code: accesspoint:39 Can't log in

Alex — Sun, 23 May 2021 08:07:44 GMT

Hey @2049,

Thanks for reaching out about this in the Community!

Can you tell us what troubleshooting you've done so far, so that we can recommend more relevant next steps 🙂

Cheers.

Re: Error code: accesspoint:39 Can't log in

Peterjeter929 — Wed, 22 Jun 2022 15:51:27 GMT

Having same issues...any word on a fix for this?

Re: Error code: accesspoint:39 Can't log in

OscarDC — Thu, 23 Jun 2022 17:27:52 GMT

Hey @Peterjeter929,

Thank you for reaching out to the Community.

To make sure we're on the same page, could you confirm if you already tried the troubleshooting steps previously mentioned by @Ivan to avoid repeating processes?

If so, and the issue persists; we'd recommend performing a clean reinstall of the app. This is often an overlooked step, but it’s more thorough than a regular one and can be helpful in getting rid of any cache that might be causing trouble.

Lastly, to keep investigating this case; include in your next response the Make, model and OS version of your device, along with the Spotify version you're currently running.

We'll be on the lookout.