topic Re: Windows 10 app randomly goes offline in Desktop (Windows)

Windows 10 app randomly goes offline

circo — Tue, 22 Jan 2019 12:33:12 GMT

Hi,

Recently, the windows 10 application started randomly going offline.

The internet connection is working fine, other sensitive programs are running without issues.

So far tried:

Connecting with VPN
Connecting without VPN
Different network
Reinstalling spotify
Completely reinstalled windows (for unrelated reasons)

The problem persists.

Different devices do not have this issue. The app works without issues on an iPhone 7+. Firestick app works fine too.

Plan

Premium

Device

Acer Laptop

Operating System

Windows 10 - 1709

Spotify version

1.0.96.181.gf6bc1b6b

Re: Windows 10 app randomly goes offline

Brunelicia — Tue, 22 Jan 2019 18:30:09 GMT

Hi there,

Can you try to access the Spotify Web Player? You can find it here: https://open.spotify.com/

Let me know how it goes 🙂

Re: Windows 10 app randomly goes offline

circo — Wed, 23 Jan 2019 12:49:50 GMT

The web player works, just like all other devices/platforms on the same network.

When playing from the windows app the web player (and mobile app) it connects to the windows app and displays the "You're listening on [device]" message, which disappears when the app disconnects.

Re: Windows 10 app randomly goes offline

afonsomenezes — Mon, 28 Jan 2019 02:25:44 GMT

i'm having the same problem here...

Re: Windows 10 app randomly goes offline

Brunelicia — Mon, 28 Jan 2019 14:34:45 GMT

Hi @circo,

Have you tried a clean reinstall of the app?

Have a great day! 🙂

Re: Windows 10 app randomly goes offline

Hizeh — Tue, 11 Aug 2020 16:31:55 GMT

Was anyone able to resolve this issue?

I have the same issue with the desktop application. Sometimes it works... but most of the time it thinks it's offline (while every other internet function on the computer works). Re-installing the app did not resolve the issue.

Re: Windows 10 app randomly goes offline

Ver — Fri, 14 Aug 2020 12:58:00 GMT

Hey there @Hizeh,

Thanks for getting in touch with us 🙂

If you've tried the steps suggested by @Brunelicia, we'd recommend you give these steps a go and clear the cache. That way you can make sure the cache is not causing this issue.

If that doesn't do the trick, try restarting the device. Then you can log out and log back in to the account.

Can you check if the issue persists when you open the app on another device? By doing this we can see if it is a device-related issue.

Keep us in the loop! If you have questions, don't hesitate to reach out to us.