topic Re: Lost all artists in Desktop (Windows)

Lost all artists

user-removed — Wed, 29 Jul 2020 09:02:55 GMT

Plan

Free

Country

Italy

Device

Web Player

Operating System

(Windows 10, Chrome 84)

My Question or Issue

Hello,

About 2 days ago all my artists followed are disappeared.
I'm following the specific artist (the button is "Following") but my artists list is empty.
This problem is present only on Desktop Web application. On my Android App it's ok.

Thanks.

Re: Lost all artists

user-removed — Wed, 29 Jul 2020 09:08:03 GMT

I tried to empty cache and cookies of my browser, but the problem is not solved.

Re: Lost all artists

Xenia — Wed, 29 Jul 2020 12:22:23 GMT

Hey there @user-removed,

Thanks for reaching out about this in the Community!

We're aware of this issue and the right team is on it. It would be very helpful if you add your +Vote to this Ongoing Issue thread and provide us with the requested info. This will help our team take care of this quicker, so that we can all enjoy our music 🙂

If you have more questions, don't hesitate to reach out again.

Have an awesome day!

Re: Lost all artists

user-removed — Fri, 11 Sep 2020 07:38:07 GMT

Hi @xenia

bad news. My preferred Artists disappeared again...
This time not all but almost all...

thanks

ciao

Re: Lost all artists

user-removed — Sat, 12 Sep 2020 07:53:02 GMT

I have the same issue for a week now.

Re: Lost all artists

user-removed — Sun, 13 Sep 2020 20:25:53 GMT

This is a chrome console message from URI (https://open.spotify.com/collection/artists).

Re: Lost all artists

BobJackson — Mon, 14 Sep 2020 01:03:41 GMT

Why is this "solved"? I also lost the majority of my saved artists. When this happened a couple months ago I lost all of them. I honestly cannot understand how and why Spotify has so many screw ups when nothing ever changes for the better. Any given day it's a guess as to whether Spotify will work correctly, yet there is never anything new or helpful added to make the app better. I just don't get it.

Re: Lost all artists

user-removed — Mon, 14 Sep 2020 07:23:00 GMT

It's not solved. Spotify just likes to close tickets by marking them as "Solved" even though they are still under work and not solved.

I cancelled my spotify family subscriptions and moved to youtube music. There is too many issues with spotify currently.

Re: Lost all artists

Peter — Tue, 22 Sep 2020 14:51:54 GMT

Hey @user-removed, @user-removed and @BobJackson,

Thank you for your posts. We're happy to help.

Can you confirm if this occurs on the desktop app or the web player?

In the meantime, it would also be great if you could do the following:

try a different internet connection (or resetting your current one) to see if the issue persists
see if the issue can be reproduced on any other device (e.g. on your mobile device)

Keep us posted. We're always one reply away.

Cheers!

Re: Lost all artists

user-removed — Tue, 22 Sep 2020 15:46:35 GMT

Hi @peter

Thanks for the support.
For me the problem it's solved. In this moment I see 122 Artist on Web and 122 on my Android Phone.

ciao