topic Re: Spotify crashing on startup in Desktop (Windows)

Spotify crashing on startup

Dethfield — Wed, 03 Jun 2020 09:30:45 GMT

Plan

Premium

Country

Spain

Device

Operating System

Windows 10, Build 17134

My Question or Issue

I cannot use the last version of Spotify. Whenever I start the program, It crashes after 5 seconds or so. I already attempted a clean install.

Please, advise.

Thank you.

Edit: title

Re: Spotify crashing on startup

Elena — Sun, 07 Jun 2020 14:31:32 GMT

Hey there @Dethfield!

Thanks for reaching out to us! We'll be happy to help you sort this out.

Could you confirm for us if you have reinstalled the app from the Microsoft store when you completed your clean reinstall?

We'd also recommend updating your computer's drivers and giving it a quick restart to sync up the changes.

If the issue persists, we'll need to know if you able to access the web player and if Spotify can run in Safe Mode.

We'll be on the lookout for your reply.

Re: Spotify crashing on startup

Dethfield — Wed, 23 Sep 2020 12:48:43 GMT

Hi Elena,

Apologies for my very late response.

I believe it was some kind of issue with my system after all. It suddenly started working again after a few days.

Thank you for your time.