topic Re: The app keeps crushing in Desktop (Windows)

The app keeps crushing

slyvioborin — Sat, 03 Oct 2020 08:38:38 GMT

Plan

Premium

Operating System

Windows 10

My Issue

The app crushes after couple seconds it starts running. It never goes beyond couple seconds. I tried clean reinstall but nothing changed, my system and all the drivers are up-to-date.

Re: The app keeps crushing

slyvioborin — Sat, 03 Oct 2020 16:18:09 GMT

if it's gonna help here is my Process Monitor Report

Re: The app keeps crushing

Merk_Freeks — Mon, 05 Oct 2020 18:13:16 GMT

Having the same problem, have been for months

Re: The app keeps crushing

slyvioborin — Wed, 07 Oct 2020 09:46:05 GMT

I talked to Spotify support on Twitter, they couldn't fix the problem. Only fix I could find is reinstalling Windows.

Re: The app keeps crushing

foomayzhu — Wed, 07 Oct 2020 13:26:01 GMT

I'm facing the same issue as well, my app will last for a minute and a half, then it'll just crash. I've tried uninstalling and re-downloading, and even selected "Run this program in compatibility mode" in the .exe properties, but it still crashes every single time.

Re: The app keeps crushing

Jeremy — Mon, 26 Oct 2020 10:07:28 GMT

Hey there folks,

Thank you for your posts.

Can you let us know how much free space you have on the device? You can find that information if you open File Explorer. Use the keyboard shortcut, Windows key + E or tap the folder icon in the taskbar. Tap or click 'This PC' from the left pane. The amount of free space on the hard disk will be shown under the Windows (C:) drive."

If you haven't performed a clean reinstall of the app we suggest that you do that. This will make sure there's no old cache files causing this.

Keep us posted 🙂

Cheers!