topic Re: Can't read anysong in Desktop (Windows)

Can't read anysong

Algost — Sun, 12 Jul 2020 12:47:43 GMT

Plan

Premium

Country

France

Operating System

Windows 10

My Question or Issue

Hi, since 1 month (already god damn) i can't use Desktop version for playing my music, i need to use the browser app or my phone to listen to music, otherwise it's doesn't work.

I Already read all the topic on this subject (unistall / reinstall or proxy stuff, cache stuff) so i'm quit bored about this...

Any idea ?

Re: Can't read anysong

OneByBoo — Mon, 13 Jul 2020 11:08:16 GMT

Hi there @Algost,

thanks for reaching out to the community !

Please send a screenshot of what you see on your end.

It'll help determine the next steps needed to solve this issue.

Waiting on your update 🙂

Re: Can't read anysong

mycar55 — Mon, 13 Jul 2020 11:22:20 GMT

Hi, i got the same problem, i was contacting with Spotify Support but every single solution they gave me wasnt working. But I found workaround, you have to open spotify as Administrator. It works for me, let me know if it works for you.

Re: Can't read anysong

Algost — Mon, 20 Jul 2020 12:55:13 GMT

Hello,

This is what i get when i try to listen to songs on Spotify :
https://gyazo.com/778e292105090270b51a35ec57e8d30e

Basiccaly it's browse each song because he can't load any on them.

If this helping ?

Re: Can't read anysong

Algost — Mon, 20 Jul 2020 12:55:53 GMT

I also tried to launch Spotify through admin stuff, doesn't solve the issues

Re: Can't read anysong

Algost — Sun, 23 Aug 2020 11:39:47 GMT

Allo ? Someone is here to help me ?!

Re: Can't read anysong

Elena — Tue, 22 Sep 2020 09:40:33 GMT

Hey there @Algost,

Thank you for reaching out to us and for providing a screen recording.

We actually have an ongoing issue about this. You can follow the steps in there to try and solve this and if the issue persist you can leave a +Vote and subscribe to the thread for any updates.

We hope you find this information helpful.

We're always one reply away if you need us.

Cheers!

Re: Can't read anysong

Algost — Tue, 20 Oct 2020 13:09:17 GMT

Hi,

I check the host file, i don't have any entries in it so i don't change it.

I delete all the local file that i found in "Appdata/Spotify/localStorage", doesn't change my issues.

i also logout, reboot my pc, login and doesn't change...

Plz continue to help me 😞 !

Re: Can't read anysong

Mihail — Tue, 20 Oct 2020 14:15:44 GMT

Hey @Algost,

Thanks for the additional troubleshooting you've done.

Could you let us know if the issue comes up with both the Microsoft Store version of the app as well as the one from our website? Be sure to perform a clean reinstall when switching between versions.

If that doesn't fix things, it's a good idea to update the sound card driers to your system. If the issue persists, we'd appreciate it if you share the model of your sound card.

Keep us posted! We'll be happy to lend a hand if you need more help.

Re: Can't read anysong

Algost — Wed, 21 Oct 2020 10:25:21 GMT

Hi,

I install the Microsoft Store app and it's work 😄 !! Thanks you so much
And yeah the web browser version work as well but since always.

Thanks you again.

Byebye !