topic Re: reconnect issue in Desktop (Windows)

reconnect issue

Raciawelli — Mon, 19 Oct 2020 17:08:20 GMT

Plan

Premium

Country

Poland

Device

Desktop

Operating System

Windows 10

My Question or Issue

after losing internet connection, spotify displays an information about going offline and that the application will try to connect automatically when an internet connection is detected. (error 4).

the problem is that spotify never checks for connection and never reconnects. There is no way to reconnect in the app, you need to restart sporify.

Can I have a developer fix this bug?

Re: reconnect issue

Ivan — Sun, 25 Oct 2020 12:17:45 GMT

Hey there @Raciawelli,

Thanks for posting on the Community about this.

Start off by checking if the hosts file on your PC contains entries that need to be removed. Follow these steps on how you can do this.

If this persists, send us a screenshot of the error message you receive. You can attach the image to your next response to us by using the Insert Photos option in the post editor. This way we can take a closer look at the issue.

Let us know how you get on! We'll be here in case you need any further help with this.