topic Re: I found a glitch in Desktop (Windows)

I found a glitch

Shu-TrueTalon — Tue, 20 Oct 2020 12:51:48 GMT

I made a playlist with 310 songs and for some reason it says its only 4 hours and 59 minutes long. I think this may be a glitch. Is it possible to fix this?

Re: I found a glitch

Billy-J — Wed, 21 Oct 2020 01:50:39 GMT

Hey @Shu-TrueTalon, help's here!

Could you try restarting your device? If that doesn't help, try a clean reinstall of the app following these steps.

If you're still having trouble, let me know what device this happens on, as well as the current software version.

Let me know how this goes!

Re: I found a glitch

Shu-TrueTalon — Wed, 21 Oct 2020 13:02:43 GMT

Well it went up to 5 hours and 2 minutes so that's progress I guess. This is on web player btw.

Re: I found a glitch

Billy-J — Thu, 22 Oct 2020 06:19:21 GMT

Hey @Shu-TrueTalon,

Thanks for letting me know! Does this happen on a different browser or private window? And is the same issue happening on the desktop application?

Keep me posted.

Re: I found a glitch

Shu-TrueTalon — Thu, 22 Oct 2020 12:16:27 GMT

This is where we are right now. So yay, major progress!

Re: I found a glitch

Billy-J — Thu, 22 Oct 2020 14:23:02 GMT

Hey @Shu-TrueTalon,

Thanks for the update. Let me know what happens after 48 hours.

Keep me updated!

Re: I found a glitch

Shu-TrueTalon — Mon, 26 Oct 2020 13:17:23 GMT

Sorry I didn't update earlier. I was taking time off. Anyway, here's where we are. And no, it's not glitched on desktop.

Re: I found a glitch

Billy-J — Tue, 27 Oct 2020 17:52:23 GMT

Hey @Shu-TrueTalon,

To confirm, have you tried this on a different browser, Also, if you can - try this on a different device using both regular and incognito windows.

Let me know how it goes!

Re: I found a glitch

Shu-TrueTalon — Wed, 28 Oct 2020 12:08:23 GMT

Here's Incognito

Edge

Desktop

Normal Google Chrome

True Talon

Always be the best of you or more

Re: I found a glitch

Billy-J — Wed, 28 Oct 2020 16:00:25 GMT

Hey @Shu-TrueTalon,

Thanks for the screenshots. Could you try re-downloading the app from the Microsoft store and try opening it as administrator?

Let me know how this goes.

Re: I found a glitch

Shu-TrueTalon — Thu, 29 Oct 2020 15:27:50 GMT

No it works. I just have to wait several minutes after closing it because when it first opens, it doesn't load.

Re: I found a glitch

Billy-J — Fri, 30 Oct 2020 15:40:17 GMT

Hey @Shu-TrueTalon,

Can you let me know how much storage you have? These issues can occur if you have less than 1GB of free space on your device.

Also, can you turn off your Wi-Fi and connect via 3/4G? This will help me determine where the issue could be occurring. If the problem does not continue on a cellular network, then I'd recommend contacting your ISP (Internet service provider) to troubleshoot.

Keep me posted.

Re: I found a glitch

Shu-TrueTalon — Thu, 05 Nov 2020 13:36:10 GMT

I dont have my phone anymore so I have to rely on the computer. Here's the current progress

Re: I found a glitch

Billy-J — Thu, 05 Nov 2020 17:06:20 GMT

Hey @Shu-TrueTalon,

So is it updating as we speak?

Re: I found a glitch

Shu-TrueTalon — Fri, 06 Nov 2020 13:39:22 GMT

I don't think it can go any further than 24 hours.

Re: I found a glitch

Billy-J — Sun, 08 Nov 2020 08:48:08 GMT

Hey @Shu-TrueTalon,

Yes what you sent me - everything looks normal. The 'over 24 hours' is just a benchmark but that's expected.

Hope this helps!