Horizontal Scaling issue

dstlny — Mon, 02 Nov 2020 15:43:38 GMT

Plan

Premium

Country

Device

Operating System

Windows 10

My Question or Issue

Paging any of the 'Headers' such as 'Popular Albums', 'Popular Artists' to the very end, causes the entire interface to stop scaling horizontally.

Exiting Spotify/Restarting Spotify sometimes fixes this, but other times does not.

Video here

Re: Horizontal Scaling issue

Jeremy — Sat, 07 Nov 2020 12:04:12 GMT

Hey there @dstlny,

Thank you for your post here in the Community.

Can you perform a clean reinstall of the app to make sure there's no old cache files causing this.

Also - Make sure the hosts file on the device doesn't have any entries with 'Spotify'. You can do that by following these steps:

Open Notepad as an administrator (right-click - Open as Administrator)
go to File - Open and navigate to C:\Windows\System32\drivers\etc
Choose "All Files" instead of "Text Documents" next to the File Name box. You'll see a handful of files. Pick hosts and click on Open
When the file is open, you will see a block of text with # in front of each line and might see entries like 0.0.0.0 website.com127.0.0.1 website2.com
Check for any entries with Spotify in the address. Examples may look like: 0.0.0.0 weblb-wg.gslb.spotify.com0.0.0.0
If you do find any lines with Spotify, please remove them
Save your changes and restart Spotify

If the device has multiple sound cards, have the customer install/update the drivers for each card.

Keep us posted 🙂

Cheers!