Can't delete local files

Feyli — Sat, 14 Nov 2020 13:22:44 GMT

Plan

Premium

Country

France

Device

Acer Nitro N50-600

Operating System

Windows 10 Family (updated to the last version)

My Question or Issue

This problem's here from 2 years and I don't find the solution.

I have many local files (as shown on the screen) in my Liked Songs and they don't want to disappear.

I tried to disable every settings due to local files

I tried to delete the "local-files.bnk" file

I tried to reinstall Spotify (Desktop and Microsoft version)

I can't delete the Music Folder of my PC cause it's a system folder and you can't delete it without troubles.

What should I try?

Re: Can't delete local files

Ver — Thu, 19 Nov 2020 13:59:43 GMT

Hey @Feyli,

Thanks for reaching out to us and welcome to the Community 🙂

The troubleshooting steps you've tried so far are very good. Can you also try logging in to your account on another device and then deleting the songs? Are they grayed out?

Let us know how it goes. If you have questions, we are here for you.

topic Re: Can't delete local files in Desktop (Windows)

Can't delete local files

Re: Can't delete local files